topic SKYq box keeps disconnecting in Sky Q

SKYq box keeps disconnecting

IanE1 — Tue, 05 Nov 2024 21:14:24 GMT

Skq mini keeps disconnecting am uasing BT as an ISP

Re: SKYq box keeps disconnecting

Addie15 — Wed, 06 Nov 2024 09:19:27 GMT

Hi there, @IanE1. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: SKYq box keeps disconnecting

IanE1 — Wed, 06 Nov 2024 10:51:40 GMT

Thanks Addie15

Re: SKYq box keeps disconnecting

IanE1 — Thu, 07 Nov 2024 14:23:25 GMT

Hi all, if anyonr can suggest a fix for this seemingly ongoing skyq mini box disconnection issue would be really appreciated. I have tried all the suggested changes on varioius forums with changing BT Hub channels to 44 or 48 and also on the SKYq boxes reducing the bandwidth, channel it uses etc, nothing seems to work.

Re: SKYq box keeps disconnecting

Tom-W19 — Sat, 09 Nov 2024 14:55:37 GMT

Hi @IanE1

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.