topic Remote and q mini box not working in Sky Q

Remote and q mini box not working

Gordonwright — Tue, 05 Nov 2024 16:34:40 GMT

Remote was only half working but now can't get the mini box on

Re: Remote and q mini box not working

oldfella — Tue, 05 Nov 2024 16:39:58 GMT

@Gordonwright wrote:

Remote was only half working but now can't get the mini box on

Have you tried pressing the Standby button (Amber led) on the front of the mini box.
If this turns the mini box on
With the Q box on with green led try completly resetting your mini Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

Re: Remote and q mini box not working

Gordonwright — Tue, 05 Nov 2024 16:47:58 GMT

Stand by button does not go green it is red .screen saying go to sky.com/software update

Re: Remote and q mini box not working

Gordonwright — Tue, 05 Nov 2024 16:48:38 GMT

I'm confused

Re: Remote and q mini box not working

Gordonwright — Tue, 05 Nov 2024 16:51:49 GMT

How do I go to sky.com/software update when I can't get the mini box on and the remote doesn't work

Re: Remote and q mini box not working

oldfella — Tue, 05 Nov 2024 17:42:12 GMT

@Gordonwright wrote:

Stand by button does not go green it is red .screen saying go to sky.com/software update

Did you press the Red Standby on the front of the box to see if this turns it on @Gordonwright