https://helpforum.sky.com/t5/Sky-Q/Broke-remote/m-p/4809348#M673591 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4238723">@Dawn111</a>&nbsp;<BR />After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely <STRONG>broken/faulty, </STRONG>if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (there is the possibility this is not available to customers in the ROI). <BR /><A href="https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch" target="_blank">https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch</A><BR /><BR />It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.<BR /><BR />In the meantime if you have an Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help<BR /><A href="https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637" target="_blank">https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637</A>?</P> Tue, 05 Nov 2024 14:20:42 GMT Daniel0210 2024-11-05T14:20:42Z https://helpforum.sky.com/t5/Sky-Q/Broke-remote/m-p/4809345#M673590 <P>My sky q remote is broken. I've done new batteries and the 7 and 9 thing but nothing. Weirdly the red light on the remote will go on once when I put the batteries in but none of the buttons work doesn't even turn the box on but tele an box are working manually which isn't ideal.</P> Tue, 05 Nov 2024 14:11:18 GMT https://helpforum.sky.com/t5/Sky-Q/Broke-remote/m-p/4809345#M673590 Dawn111 2024-11-05T14:11:18Z https://helpforum.sky.com/t5/Sky-Q/Broke-remote/m-p/4809348#M673591 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4238723">@Dawn111</a>&nbsp;<BR />After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely <STRONG>broken/faulty, </STRONG>if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (there is the possibility this is not available to customers in the ROI). <BR /><A href="https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch" target="_blank">https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch</A><BR /><BR />It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.<BR /><BR />In the meantime if you have an Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help<BR /><A href="https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637" target="_blank">https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637</A>?</P> Tue, 05 Nov 2024 14:20:42 GMT https://helpforum.sky.com/t5/Sky-Q/Broke-remote/m-p/4809348#M673591 Daniel0210 2024-11-05T14:20:42Z