https://helpforum.sky.com/t5/Sky-Q/Sky-remote/m-p/4809067#M673563 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4238399">@Jeffh1</a>&nbsp;<BR />After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely <STRONG>broken/faulty, </STRONG>if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (there is the possibility this is not available to customers in the ROI). <BR /><A href="https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch" target="_blank">https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch</A><BR /><BR />It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.<BR /><BR />In the meantime if you have an Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help<BR /><A href="https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?" target="_blank">https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?</A></P> <P>&nbsp;</P> Tue, 05 Nov 2024 09:19:11 GMT Daniel0210 2024-11-05T09:19:11Z https://helpforum.sky.com/t5/Sky-Q/Sky-remote/m-p/4809061#M673562 <P>&nbsp;My mini box sky remote has stopped working, changed the batteries and pressed 7 and 9 but getting no lights at all even with fresh batteries, is my remote beyond repair?</P><P>&nbsp;</P><P>thanks</P><P>&nbsp;</P> Tue, 05 Nov 2024 09:14:33 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-remote/m-p/4809061#M673562 Jeffh1 2024-11-05T09:14:33Z https://helpforum.sky.com/t5/Sky-Q/Sky-remote/m-p/4809067#M673563 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4238399">@Jeffh1</a>&nbsp;<BR />After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely <STRONG>broken/faulty, </STRONG>if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (there is the possibility this is not available to customers in the ROI). <BR /><A href="https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch" target="_blank">https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch</A><BR /><BR />It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.<BR /><BR />In the meantime if you have an Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help<BR /><A href="https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?" target="_blank">https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?</A></P> <P>&nbsp;</P> Tue, 05 Nov 2024 09:19:11 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-remote/m-p/4809067#M673563 Daniel0210 2024-11-05T09:19:11Z