topic Re: Sky Q keeps disconnecting from Sky Hub in Sky Q

Sky Q keeps disconnecting from Sky Hub

djam1886 — Sun, 20 Oct 2024 17:23:24 GMT

I fitted a new Sky Max Hub & Sky Max Pod two days ago. I have connected the Sky Q box and all the Sky Q mini boxes to the new SSID. However, the internet connection keeps dropping out which impacts internet services on the main Q box and all Sky Q minis become unusable. I have followed the troubleshooting steps on the Sky Help pages but nothing works.

Re: Sky Q keeps disconnecting from Sky Hub

Mr+Flibbles+86 — Mon, 21 Oct 2024 07:46:52 GMT

Hi there @djam1886 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q keeps disconnecting from Sky Hub

DENS — Sat, 02 Nov 2024 12:45:00 GMT

Did you get this sorted , im having the exact same issue !

Re: Sky Q keeps disconnecting from Sky Hub

GBSPEED — Tue, 05 Nov 2024 06:45:10 GMT

I am having the dsame issue - I think it must be a common problem..

Re: Sky Q keeps disconnecting from Sky Hub

djam1886 — Tue, 05 Nov 2024 06:49:06 GMT

Yes. A Sky engineer came out and had to disconnect all the equipment and reinstall it as if it was a fresh installation. That seems to have worked and the system has been stable for a few days now. Judging from the community boards, this seems like a common problem.

Re: Sky Q keeps disconnecting from Sky Hub

GBSPEED — Tue, 05 Nov 2024 07:16:39 GMT

Thanks - interestingly I can connect to the main sky q box from Sky Go when Im on the Max Pod - just not the mini box.... Ill contact sky to get an engineer out.. thanks