https://helpforum.sky.com/t5/Sky-Q/Sky-remote-not-working-properly/m-p/4807319#M673380 <P>Sky remote not controlling the sky box</P> Sun, 03 Nov 2024 16:59:32 GMT Tim112 2024-11-03T16:59:32Z https://helpforum.sky.com/t5/Sky-Q/Sky-remote-not-working-properly/m-p/4807319#M673380 <P>Sky remote not controlling the sky box</P> Sun, 03 Nov 2024 16:59:32 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-remote-not-working-properly/m-p/4807319#M673380 Tim112 2024-11-03T16:59:32Z https://helpforum.sky.com/t5/Sky-Q/Sky-remote-not-working-properly/m-p/4807328#M673382 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4236790">@Tim112</a>&nbsp;<BR />After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely <STRONG>broken/faulty, </STRONG>if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (there is the possibility this is not available to customers in the ROI). <BR /><A href="https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch" target="_blank">https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch</A><BR /><BR />It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.<BR /><BR /></P> Sun, 03 Nov 2024 17:14:15 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-remote-not-working-properly/m-p/4807328#M673382 Daniel0210 2024-11-03T17:14:15Z