topic Re: Sky Q box keeps restarting in Sky Q

Sky Q box keeps restarting

Jeffmier — Thu, 24 Oct 2024 19:45:10 GMT

My Sky Q box keeps restarting, particularly when watching programs on apps like Disney+ and Discover PLUS. All of the sudden, we get a blank screen then "hello" and a full restart, several times a day. Do we need a new Sky Q box? Tia

Re: Sky Q box keeps restarting

Tom-W19 — Fri, 25 Oct 2024 08:58:25 GMT

Hi @Jeffmier

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q box keeps restarting

Jeffmier — Sun, 27 Oct 2024 09:40:28 GMT

I don't see it on the private chat??

Re: Sky Q box keeps restarting

Greenfingers001 — Sun, 27 Oct 2024 10:49:54 GMT

Hi there @Jeffmier , I’ve re escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q box keeps restarting

Addie15 — Thu, 31 Oct 2024 10:53:15 GMT

Update-We are closing this session after no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Sky Q box keeps restarting

Jeffmier — Thu, 31 Oct 2024 23:31:37 GMT

Was never able to find any reply to this. Very frustrating.

Re: Sky Q box keeps restarting

Mr+Flibbles+86 — Fri, 01 Nov 2024 11:36:53 GMT

Hi there @Jeffmier, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q box keeps restarting

Addie15 — Sun, 03 Nov 2024 11:43:44 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Sky Q box keeps restarting

Jeffmier — Sun, 03 Nov 2024 16:03:30 GMT

I never received a response? I go into my messages and nothing is there?