topic Re: SkyQ minibox is frozen in Sky Q

SkyQ minibox is frozen

DaveCh10 — Sun, 03 Nov 2024 14:34:31 GMT

I have just installed my new Sky Broadband hub and successfully connected this to my Sky Q box. All my other appliances (laptop, phones, iPad) are successfully connected and I can run Sky Go. When I try to reboot my minibox, the usual instructions show on the TV but when i come to pressing the Home button on the remote, nothing happens and the minibox light will not turn green. If I press the start button on the minibox, the green light comes on but I just I get a screen about "Accessibility" with the option to go to "Settings" or "skip & try later" - neither of which respond to the remote. This screen is just stuck there!

Re: SkyQ minibox is frozen

Daniel0210 — Sun, 03 Nov 2024 14:37:57 GMT

@DaveCh10

If it's just stuck on that screen Sky have suggested the following...

Unpair their Sky Q remote from the box by holding 4&6
Wait for the remote to flash
Then dismiss the information screen "Skip & set up later"
Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control the TV.

Re: SkyQ minibox is frozen

DaveCh10 — Sun, 03 Nov 2024 15:00:49 GMT

Thank you Daniel - worked a treat!

Re: SkyQ minibox is frozen

Daniel0210 — Sun, 03 Nov 2024 15:02:22 GMT

@DaveCh10

Thanks for the feedback. Glad to hear it worked.