buttons not working on SkyQ

Gashead12 — Sat, 02 Nov 2024 14:11:58 GMT

My SkyQ remote buttons are not working the following ones are:

Record Button

Volume Change

Mute

Info button

Channel Change.

All other buttons are working fine with no issue, i have changed the batteries plus cleaned out the buttons. I have done a reset of my box and done a reset of the remote but doing the buttons but it is still not working.

I called Sky to get this sorted but they could not and were meant to be sending a replace remote but have not heard anyrhing.

any suggestions?

Re: buttons not working on SkyQ

oldfella — Sat, 02 Nov 2024 14:24:13 GMT

@Gashead12 wrote:

My SkyQ remote buttons are not working the following ones are:

Record Button

Volume Change

Mute

Info button

Channel Change.

All other buttons are working fine with no issue, i have changed the batteries plus cleaned out the buttons. I have done a reset of my box and done a reset of the remote but doing the buttons but it is still not working.

I called Sky to get this sorted but they could not and were meant to be sending a replace remote but have not heard anyrhing.6

any suggestions?

Hi @Gashead12

Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment
In the meantime if you have an Apple device with Sky Go you can set up a virtual remote to control your Q boxes.
See following link.
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

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buttons not working on SkyQ

Re: buttons not working on SkyQ