https://helpforum.sky.com/t5/Sky-Q/Doorstep-exchange/m-p/4805981#M673130 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4226988">@Lizzie27May</a>&nbsp;wrote:<BR /> <P>Good morning, I am having a doorstep swap this morning for a new Sky Q box. Does anyone know if you have to return the handset control as well?<BR />Thanks</P> <HR /></BLOCKQUOTE> <P>hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4226988">@Lizzie27May</a>&nbsp;</P> <P>&nbsp;</P> <P>In theory you replace the mains lead, HDMI cable &amp; remoote control along with the box</P> <P>&nbsp;</P> <P>In reality, you can just send the ones that arrive with the new box back. if you prefer</P> <P>&nbsp;</P> <P>Also be aware that if you have a 2 TB box some boxes have a separate power supply so if you have one you need to send that back also and check the new one &amp; if that needs it make sure you get one (the socket on the back of the Q box for this is a small multipin connector)</P> <P>&nbsp;</P> <P>&nbsp;</P> <P><STRONG>Remember to take your viewing card out of your old box as you will need it for the new box</STRONG></P> Sat, 02 Nov 2024 09:33:23 GMT nigea99 2024-11-02T09:33:23Z https://helpforum.sky.com/t5/Sky-Q/Doorstep-exchange/m-p/4805972#M673129 <P>Good morning, I am having a doorstep swap this morning for a new Sky Q box. Does anyone know if you have to return the handset control as well?<BR />Thanks</P> Sat, 02 Nov 2024 09:25:33 GMT https://helpforum.sky.com/t5/Sky-Q/Doorstep-exchange/m-p/4805972#M673129 Lizzie27May 2024-11-02T09:25:33Z https://helpforum.sky.com/t5/Sky-Q/Doorstep-exchange/m-p/4805981#M673130 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4226988">@Lizzie27May</a>&nbsp;wrote:<BR /> <P>Good morning, I am having a doorstep swap this morning for a new Sky Q box. Does anyone know if you have to return the handset control as well?<BR />Thanks</P> <HR /></BLOCKQUOTE> <P>hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4226988">@Lizzie27May</a>&nbsp;</P> <P>&nbsp;</P> <P>In theory you replace the mains lead, HDMI cable &amp; remoote control along with the box</P> <P>&nbsp;</P> <P>In reality, you can just send the ones that arrive with the new box back. if you prefer</P> <P>&nbsp;</P> <P>Also be aware that if you have a 2 TB box some boxes have a separate power supply so if you have one you need to send that back also and check the new one &amp; if that needs it make sure you get one (the socket on the back of the Q box for this is a small multipin connector)</P> <P>&nbsp;</P> <P>&nbsp;</P> <P><STRONG>Remember to take your viewing card out of your old box as you will need it for the new box</STRONG></P> Sat, 02 Nov 2024 09:33:23 GMT https://helpforum.sky.com/t5/Sky-Q/Doorstep-exchange/m-p/4805981#M673130 nigea99 2024-11-02T09:33:23Z https://helpforum.sky.com/t5/Sky-Q/Doorstep-exchange/m-p/4805999#M673132 <P>Hi nigea99, that's very helpful, thank you.</P> Sat, 02 Nov 2024 09:43:36 GMT https://helpforum.sky.com/t5/Sky-Q/Doorstep-exchange/m-p/4805999#M673132 Lizzie27May 2024-11-02T09:43:36Z