topic Re: Sky equipment return already scrapped in Sky Q

Sky equipment return already scrapped

Krismaker7 — Fri, 01 Nov 2024 12:00:57 GMT

Hi Was not informed that the old equipment needed to be informed

Have already taken to recycling depot

why wait 1 month to ask for it back

Re: Sky equipment return already scrapped

Mister_Dalek — Fri, 01 Nov 2024 12:04:31 GMT

@Krismaker7 wrote:
Hi Was not informed that the old equipment needed to be informed
Have already taken to recycling depot
why wait 1 month to ask for it back

It is made quite clear in the contract you would have been sent when you originally signed up to Sky Q that all equipment is loaned to you for the duration of your contract. Non return of the equipment will result in you having to pay a non-return fee. These fees are currently:

Sky Q 1TB box - up to £117
Sky Q 2TB box - up to £135
Sky Q Mini box - up to £52
Sky Max Hub - up to £75
Sky Broadband Hub - up to £53
Sky Q Hub - up to £50
Sky Max Pod - up to £68
Sky Broadband Booster - up to £33

You need to ring Sky and explain the situation. They may be lenient on you or they may not.

Re: Sky equipment return already scrapped

TimmyBGood — Fri, 01 Nov 2024 12:19:43 GMT

@Mister_Dalek wrote:

@Krismaker7 wrote:

Hi Was not informed that the old equipment needed to be informed

They may be lenient on you or they may not.

Realistically a Q Hub no longer has value and Sky typically aren't requiring their return, but the other listed hardware still has a viable use.

Re: Sky equipment return already scrapped

popacatapetal — Fri, 01 Nov 2024 12:27:18 GMT

That's interesting.

I switched to full fibre broadband at the beginning of October so had my existing ER110 SkyQ router replaced with the black broadband hub (SR203?).

I have not yet been asked to return the ER110. I'll hang on to it for awhile but am reluctant to scrap it atm.