topic Re: Error Code: 1017 in Sky Q

Error Code: 1017

Jambung69 — Thu, 31 Oct 2024 19:15:27 GMT

Disney + haven't fixing up with problem at Sky Q for long hours!!! I need watching at Disney + now what's going with Sky?

Re: Error Code: 1017

Tom-W19 — Fri, 01 Nov 2024 11:23:08 GMT

Hi @Jambung69

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Error Code: 1017

Jambung69 — Sat, 02 Nov 2024 10:05:46 GMT

Well there is still having problem as the screen say.

Re: Error Code: 1017

Daniel0210 — Sat, 02 Nov 2024 10:19:01 GMT

@Jambung69

The chat invite should still be active. It was sent to you yesterday.

You should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Error Code: 1017

GD1 — Sat, 02 Nov 2024 10:35:37 GMT

@Jambung69 Your other thread you created has been removed, you raised it here already and have had your post escalated, have you responded to the chat invite?

Creating another thread isn't helpful when you have an escalation in progress

Re: Error Code: 1017

Jambung69 — Sat, 02 Nov 2024 10:59:51 GMT

Yes I did why my other post had removed? 😐

Re: Error Code: 1017

Daniel0210 — Sat, 02 Nov 2024 11:01:16 GMT

@Jambung69

So, have you responded to the chat invite as @GD1 and I have both asked?

Re: Error Code: 1017

Jambung69 — Sat, 02 Nov 2024 11:05:12 GMT

I have and still on chat

Re: Error Code: 1017

GD1 — Sat, 02 Nov 2024 11:24:19 GMT

@Jambung69 Your other post was removed as you already have this thread active and in the escalation process, a duplicate thread isn't needed nor is it helpful as already explained in my 1st post.