topic Regular loss of connection to router by sky Q box in Sky Q

Regular loss of connection to router by sky Q box

TonyManx — Thu, 31 Oct 2024 21:43:01 GMT

I have checked my WiFi speeds, using Fast.com, and throughout the house download speeds range between 15/65Mps and more often than not on the higher side.

I have restarted Sky Q, Sky Mini and the Router with no tangible benefit.

I have made sure both boxes in clear position and well ventilated.

Downloads are extremely slow to non existent on sky Q and Sky Mini yet, on same wifi, perfectly normal with apps and Sky ago on lap top or iPhone or Fire TV
Connection is constantly being interrupted yet Netflix/Discovery, on same smart tv, work normally - as tested through Netflix where speeds of above 40 Mpbs are shown.
On Netflix app through the sky Q box to check connection, I get the message "nw-0-stopped" with Red Cross against Connection speed albeit 3 green ticks above it?
I have been on the “Settings/Status/Watch via Sky Go” and get message: “You’re sky box needs to be authorised to use this service. Please ensure it is connected to broadband so this can happen.” Yet immediately above shows it is connected by wire and WIFI!

So, my WiFi is fully working, apps on Smart tv, iPhone and laptop are working plus Sky Go is working on laptop! Why are the internet connection to Sky Q or Mini not working?!!

Re: Regular loss of connection to router by sky Q box

Quoman7 — Fri, 01 Nov 2024 08:17:14 GMT

@TonyManx wrote:

I have checked my WiFi speeds, using Fast.com, and throughout the house download speeds range between 15/65Mps and more often than not on the higher side.

I have restarted Sky Q, Sky Mini and the Router with no tangible benefit.

I have made sure both boxes in clear position and well ventilated.

Downloads are extremely slow to non existent on sky Q and Sky Mini yet, on same wifi, perfectly normal with apps and Sky ago on lap top or iPhone or Fire TV

Connection is constantly being interrupted yet Netflix/Discovery, on same smart tv, work normally - as tested through Netflix where speeds of above 40 Mpbs are shown.

On Netflix app through the sky Q box to check connection, I get the message "nw-0-stopped" with Red Cross against Connection speed albeit 3 green ticks above it?

I have been on the “Settings/Status/Watch via Sky Go” and get message: “You’re sky box needs to be authorised to use this service. Please ensure it is connected to broadband so this can happen.” Yet immediately above shows it is connected by wire and WIFI!

So, my WiFi is fully working, apps on Smart tv, iPhone and laptop are working plus Sky Go is working on laptop! Why are the internet connection to Sky Q or Mini not working?!!

Hi @TonyManx In the following order:- Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, do the same with any Mini boxes?

Re: Regular loss of connection to router by sky Q box

TonyManx — Fri, 01 Nov 2024 08:20:40 GMT

Thank you for that but made no difference!

Re: Regular loss of connection to router by sky Q box

TonyManx — Mon, 04 Nov 2024 12:36:14 GMT

Ok so Sky Tecnical have sorted it for me!

- On your remote, press Home

- Go to Settings but do not click on it

- Enter 001 and press circular button with white dot

- Go down to and click on Apps

- Click on Refresh

This will reset the apps and also the speed shown in Netflix (accessed through Sky Apps) and also in that speed and in the Netflix App (on a smart tv) become similar and downloads are back to normal although they told me it could take up to 24 hours for apps to be fully refreshed!