topic Re: Sky Q STUCK ON UPDATE 1 OF 2 ALL DAY in Sky Q

Sky Q STUCK ON UPDATE 1 OF 2 ALL DAY

Ian214 — Thu, 31 Oct 2024 18:20:39 GMT

Sky box stuck on update step 1 of 2

Laing1 — Thu, 31 Oct 2024 18:27:24 GMT

@Ian214 wrote:

Sky box stuck on update step 1 of 2

@Ian214 all you can do is unplug the box from the socket leave for 5 minutes then plug it back in again

oldfella — Thu, 31 Oct 2024 19:51:00 GMT

@Ian214 wrote:

Sky box stuck on update step 1 of 2

If the screen freezes on Updating software Step 1 of 2 or Step 2 of 2 instead of going to the start up screens as expected:

Switch the box off at the mains, then back on.
When you see the hello start up screen hold in the standby button on the box, and you should see Updating software step 2 of 2.

Most features will work straight away, but some can take up to 5 minutesk