topic Re: Bailey boo in Sky Q

Bailey boo

Janjugg — Thu, 31 Oct 2024 17:08:01 GMT

Please can someone help. I have very poor hearing and have bilateral aids. I wanted to try to get help with a new contract with sky so I went on the text one to talk. It was awful didn't seem interested and left me at 7pm saying they will be away from the desk for half hour and never heard again til the following day! So I tried to ring ( not too good on phone because of hearing) I couldn't understand the woman on the phone at all she was clearly not English and I struggled hearing what she was saying. I apologised but she just carried on and to be honest I ended up putting the phone down in tears of frustration. Where do I go from here?

Re: Bailey boo

MightyQuinn — Thu, 31 Oct 2024 17:15:52 GMT

Hi @Janjugg

Your post has been escalated to the Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Bailey boo

Addie15 — Thu, 31 Oct 2024 17:16:41 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Janjugg.

Re: Bailey boo

Laing1 — Thu, 31 Oct 2024 17:28:33 GMT

@Janjugg wrote:

Please can someone help. I have very poor hearing and have bilateral aids. I wanted to try to get help with a new contract with sky so I went on the text one to talk. It was awful didn't seem interested and left me at 7pm saying they will be away from the desk for half hour and never heard again til the following day! So I tried to ring ( not too good on phone because of hearing) I couldn't understand the woman on the phone at all she was clearly not English and I struggled hearing what she was saying. I apologised but she just carried on and to be honest I ended up putting the phone down in tears of frustration. Where do I go from here?

@Janjugg have you registered with the accessibility team see link below

https://www.sky.com/help/articles/contacting-sky-accessibility