topic Re: Disney + not working via sky box. It works fine on laptop or iPad but on sky I get error code 1 in Sky Q

Disney + not working via sky box. It works fine on laptop or iPad but on sky I get error code 1017

Benb100w — Tue, 29 Oct 2024 21:00:29 GMT

Sky says "we are having a problem. Please exit and try again later. Error code 1017 - services_startup_failure

Re: Disney + not working via sky box. It works fine on laptop or iPad but on sky I get error code 1

MightyQuinn — Tue, 29 Oct 2024 21:13:15 GMT

Hi @Benb100w Have you tried a box power reboot?

Re: Disney + not working via sky box. It works fine on laptop or iPad but on sky I get error code 1

Dave103 — Wed, 30 Oct 2024 16:56:40 GMT

I have the same issue unplugged sky q box and refreshed apps in secret menu and still have the same issue

Re: Disney + not working via sky box. It works fine on laptop or iPad but on sky I get error code 1

flyboy54321 — Sun, 03 Nov 2024 21:55:32 GMT

I am having the same issues. Not sure what is causing it!

Re: Disney + not working via sky box. It works fine on laptop or iPad but on sky I get error code 1

Moon22 — Wed, 13 Nov 2024 16:06:09 GMT

Same here, Disney+ worked up until I changed router. New router is using IPv6 (previous router was IPv4), seen somewhere that Disney+ does not like IPv6. Although, the app works on iPad, browser, and the TV that my Sky Q connects to, so I think that is a red herring.

Now querying if it is the app on the Sky box or the box it's self.

Re: Disney + not working via sky box. It works fine on laptop or iPad but on sky I get error code 1

Moon22 — Wed, 13 Nov 2024 19:38:31 GMT

Well I have got mine working via a chat with Disney+. It was to do with ip address and possibly a firewall or something at their end. I was asked to go to ipchicken.com and get my ip address which returned 104.28.30.90 they then did something at their but it did not work, went to the same site on my phone and it told me my ip address was 176.27.133.238, they did their thing again and hey presto, now working.

Why the **bleep** have I got 2 different public ip addresses ?

Issue with Disney+

LRowe24 — Sun, 17 Nov 2024 08:36:30 GMT

I am now on week 4 of Disney + not working.

i have followed all steps from Disney+ and sky including:

refreshing apps,

updating my box software,

resetting by box and repeating the above.

Sky also supplied us with a new SkyQ box but still not working.

We are getting the 1017 start up error code.

Re: Disney + not working via sky box. It works fine on laptop or iPad but on sky I get error code 1

Bleh22 — Wed, 20 Nov 2024 16:14:10 GMT

I am now getting this error message. Tried all of the suggestions in the thread. Anyone know of how/if fixed at all please? 🤷🏻‍♂️

Re: Disney + not working via sky box. It works fine on laptop or iPad but on sky I get error code 1

ShaneJames — Tue, 03 Dec 2024 23:04:16 GMT

Getting this error as well . Disney have us going round in circles. Has anyone actualyvresolved this themselves?

Re: Disney + not working via sky box. It works fine on laptop or iPad but on sky I get error code 1

Shoobs337 — Tue, 31 Dec 2024 19:41:00 GMT

Anyone got a resolution now for this? Got the same issue, used to work fine but now it doesn't. Same internet provider no changes to router so have no idea why it bot working.

Disney+ have been contacted and will look into it, but no time scale provided.