topic Re: Still getting return messages in Sky Q

Still getting return messages

BrianHaley — Tue, 29 Oct 2024 11:44:29 GMT

We recently moved house and the engineers use the existing equipment

Re: Still getting return messages

Laing1 — Tue, 29 Oct 2024 14:42:33 GMT

@BrianHaley wrote:
We recently moved house and the engineers use the existing equipment

I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Still getting return messages

Addie15 — Tue, 29 Oct 2024 15:01:22 GMT

Hi there! Thank you for escalating this. We have sent an invite to @BrianHaley.

Re: Still getting return messages

Addie15 — Thu, 31 Oct 2024 15:30:39 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.