topic Re: Reset Sky Q after Sky menu can be seen but no live feed. in Sky Q

Reset Sky Q after Sky menu can be seen but no live feed.

SiD6 — Mon, 28 Oct 2024 20:38:04 GMT

My Sky Q has stopped providing a live feed out on HDMI though it will provide the Sky graphics from the "Hello" prompt after I've done the standard reset and then the software update but still no Homepage/Video feed.

Is it goosed or is there still one more step to go before raising a request for a new one?

Re: Reset Sky Q after Sky menu can be seen but no live feed.

lettice — Mon, 28 Oct 2024 22:51:51 GMT

Have a read and follow the advice in this Sky help article, namely step 2 the recovery procedure;

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-live-tv/picture/articles/sky-q-picture-problems-stuck-on-hello-blue-please-wait-message

Re: Reset Sky Q after Sky menu can be seen but no live feed.

SiD6 — Mon, 28 Oct 2024 22:54:58 GMT

Thanks lettice, unfortunately tried that earlier as well and still no joy. Thanks for the support though 👍

Re: Reset Sky Q after Sky menu can be seen but no live feed.

lettice — Mon, 28 Oct 2024 22:55:38 GMT

If that procedure fails for you, you can use the online form link provided in that article above to get a replacement box.

Remember to remove the viewing card from your Q box before you return it during the courier handover, you’ll need it for your new box.

Re: Reset Sky Q after Sky menu can be seen but no live feed.

SiD6 — Wed, 30 Oct 2024 13:40:39 GMT

New box ordered, thanks for the support.