topic Re: Return Sky Q Box in Sky Q

Return Sky Q Box

HopeDickens — Mon, 28 Oct 2024 17:44:54 GMT

I am moving home in December. I would like to return my Sky Q box but keep my Sky Go subscription is that possible please?

Re: Return Sky Q Box

daveNOS — Mon, 28 Oct 2024 17:48:50 GMT

@HopeDickens You need to have an active subscription to use Sky Go, if you arrange to return your Sky Q box that will cause your account to be cancelled.

Re: Return Sky Q Box

HopeDickens — Mon, 28 Oct 2024 17:51:00 GMT

Okay thank you. How do I return the Sky Q box?

Re: Return Sky Q Box

Daniel0210 — Mon, 28 Oct 2024 17:51:53 GMT

@HopeDickens

You need to cancel your subscription. As long as you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period, [31 days for Sky Q] for any loaned equipment they are expecting back.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.