topic Re: Sky Q Withdrawn Service in Sky Q

Sky Q Withdrawn Service

Frustrated19 — Mon, 26 Aug 2024 12:32:46 GMT

My Sky HD+ Box faiiled on the 11/7 /2024.

SKy gave me no alternative to upgrade to SKy Q with the frst available Engineer date of 23rd Aug

Having been a customer of Sky for in excess of 25 years not very impressed !

Fast Forward to 23 Aug , Engineer called , all set up . Happy viewing again .

Until 3 hours later when I had a message

"We've withdrawn service on your SkyQ Box

To Return see Sky.com/Qwithdrawal "

The relevant WebPage talks about reinstating your account or alternatively returnig the Sky Q equipment to Sky..

I telephoned Sky , gave them all the details , they confirmed my account was all okay and up to date .

They then started to give me possible solutions none of which worked so an Enginer visit was booked for Sept 14th .

I really didnt want to wait another 3 weeks , after waiting 6 weeks so I searched Google and managed to get the Channels back ( maybe by luck rather than knowing what I was doing ) but after 3-4 hours the error reoccurred , did another reset then approx 3 -4 hours later the same thing happened. , ther error happened again.

I wonder : Has any any one had similiar happen to them please ? or does anyone know if Sky sends messages to its boxes which would explain why the error code keeps reocurring please

Having waited 6 weeks for this installation and now spent many many hours on the phone to Sky jabout the SkyQ problem just desperate to sort it out

Re: Sky Q Withdrawn Service

twilight+princess — Mon, 26 Aug 2024 18:23:09 GMT

Are the Sky bills paid up to date?
Have you tried removing the viewing card & ensuring it is inserted correctly/fully?

Re: Sky Q Withdrawn Service

Frustrated19 — Mon, 26 Aug 2024 19:42:09 GMT

Thank youi for your reply

I haven't missed a payment in all the time I have been with Sky ,in excess of 25 Years.

The Viewing Card was originally inserted by the Engineer on Set-Up but I have taken it out and reserted it just in case

It doesn't really explain why it works for 3-4 hours before the error re-occurs

Maybe its just a case of a faulty box and I've been unlucky

Re: Sky Q Withdrawn Service

Chodley — Tue, 27 Aug 2024 06:49:16 GMT

This is pretty unique! I've escalated it to Sky, they should invite you to a 1:1 chat, look out for a colourful chat bubble.

Re: Sky Q Withdrawn Service

Addie15 — Tue, 27 Aug 2024 07:16:36 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Frustrated19.

Re: Sky Q Withdrawn Service

Frustrated19 — Tue, 27 Aug 2024 07:37:27 GMT

Thank you

Re: Sky Q Withdrawn Service

Frustrated19 — Tue, 27 Aug 2024 07:38:39 GMT

@Chodley Thank you

Re: Sky Q Withdrawn Service

twilight+princess — Tue, 27 Aug 2024 12:01:22 GMT

Seems others are having the same problem as I've seen 1 or 2 posts here & on Reddit about this.

Re: Sky Q Withdrawn Service

Frustrated19 — Tue, 27 Aug 2024 18:24:31 GMT

@twilight+princess

Thank you for that info . I have been out all day today but am due to talk to the Sky Expert tomorrow afternoon

Re: Sky Q Withdrawn Service

twilight+princess — Fri, 30 Aug 2024 10:45:52 GMT

I hope there's a solution.

Re: Sky Q Withdrawn Service

Frustrated19 — Fri, 30 Aug 2024 11:25:04 GMT

@twilight+princess

Thank you for your interest,

Yes , it has been working for the last 2 days and hopefully solved ( fingers crossed )

The chat with the Sky Expert was very helpful , there appeared to be a glitch with my account which hopefully has been resolved but am unsure why the errror message ocurred or what solution was administered . I am just thankful that all seems okay..

I am still in Chat contact with Sky for the next day or so to ensure it doesnt re-occur.

Have a good day.

Re: Sky Q Withdrawn Service

twilight+princess — Sat, 31 Aug 2024 16:27:27 GMT

Good to hear things are working well now.

Re: Sky Q Withdrawn Service

Zaz87 — Mon, 28 Oct 2024 11:30:20 GMT

I have the same issue but no one can find the solution.

can you help with that the account issue was so i can share it with sky to resolve it?

everything looks good but keep getting the error message "we've withdrawn service on your sky q box"

Re: Sky Q Withdrawn Service

Frustrated19 — Mon, 28 Oct 2024 12:19:47 GMT

Hi @Zaz87

I am sorry but I dont know what the actual issue was but it did take a few days to discover and solve.

When I posted my query here another Member of the Community escalated my query to Sky and I was sent a link to a Chat session

with a Sky Expert who was vewry helpful.

Good luck

Re: Sky Q Withdrawn Service

twilight+princess — Mon, 28 Oct 2024 12:24:21 GMT

@Zaz87 I've escalated your post so look out for a chat invite (chat icon) & click on the icon to accept the chat.

Re: Sky Q Withdrawn Service

Addie15 — Mon, 28 Oct 2024 12:28:11 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Zaz87.

Re: Sky Q Withdrawn Service

Mr+Flibbles+86 — Wed, 30 Oct 2024 14:07:01 GMT

We are still looking to help you @Zaz87 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Sky Q Withdrawn Service

Southie-65 — Tue, 17 Mar 2026 09:04:35 GMT

Have the exact same problem today, wasn't a choice to upgrade to sky q same as you was left with no alternative. Engineer visit yesterday failed to pair the card said it was probably just slow to try later. It didn't pair all evening. Today I turn on tv to message saying services withdrawn.

massive problems with sky Q

Southie-65 — Tue, 24 Mar 2026 09:39:31 GMT

Hi all,

my problems started back last november. My tv wasn't reciving signal, i rang sky and they suggested that because i had a sky plus box the problem was with the sky plus box and led me down the road to agreeing to have a sky q box upgrade. later that same evening a friend suggested my satellite dish might be the problem, he was right and he fixed the problem, i cancelled the sky q box installation that same evening . Roll on three months later, i switched on the tv to see a message that my "viewing card was invalid" .

I rang sky to eventually ( nearly a full hour, going between different sky departments) that when i agreed to the sky q box they invalidated my sky plus account to take effect three months after the agreed installation.

That there was now no option but to go ahead with the sky q installation as my card was invalid, that they were unable to reverse what ever changes were made. So, no option i agreed once again to the installation. First technician was unable to visit during the scheduled times. appointment changed by a week, second technician came installe the box failed to pair the card, left saying that it would "probably pair itself" to give it "a go later" if i had any problem i had his number and to contact him. It did not pair and the next day when i switched on the tv the message was "your services have been withdrawn". I have rang the technician daily since (10 days up until yesterday ) left messges, no response. Rang Sky, they cannot do anything for me need to take another day off friday to wait for another technician . Am absolutely at my witts end with them,. a problem caused 100% by sky and i am left as i am

Re: massive problems with sky Q

MightyQuinn — Tue, 24 Mar 2026 10:18:12 GMT

Hi @Southie-65 I'm afraid that you were doomed the moment you spoke to Sky. Unfortunately Sky would not have tried to fix your dish in the first place. Any maintenance on the old Sky+ system stopped some time ago. Note, you have added to a thread from 2024.