Sky Q wont connect to Sky Router

Max56 — Mon, 28 Oct 2024 11:11:47 GMT

An ideas? My main Sky Q box wont connect to my Sky Router, wont find it using WPS and if I try and connect manually by finding the router and putting the password in it says wrong password? Driving me nuts! Was working and now isnt and wont

Re: Sky Q wont connect to Sky Router

oldfella — Mon, 28 Oct 2024 11:28:34 GMT

@Max56 wrote:

An ideas? My main Sky Q box wont connect to my Sky Router, wont find it using WPS and if I try and connect manually by finding the router and putting the password in it says wrong password? Driving me nuts! Was working and now isnt and wont

Hi @Max56

First reset your broadband router.
On Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
On Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.

Re: Sky Q wont connect to Sky Router

jrcairns — Mon, 28 Oct 2024 12:06:08 GMT

Sky Q mini box showing no signal

Re: Sky Q wont connect to Sky Router

Max56 — Mon, 28 Oct 2024 13:18:16 GMT

Thank you I have tried that and still nothing

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Sky Q wont connect to Sky Router

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Re: Sky Q wont connect to Sky Router

Re: Sky Q wont connect to Sky Router