topic Re: Can’t get channels using remote in Sky Q

Can’t get channels using remote

Lyd63 — Sun, 27 Oct 2024 17:58:51 GMT

Remote won't change channels. We just get a message saying Accesibilty settings???? Won't let us remove message.

Re: Can’t get channels using remote

Daniel0210 — Sun, 27 Oct 2024 18:03:47 GMT

Sky have suggested the following...

Unpair their Sky Q remote from the box by holding 4&6
Wait for the remote to flash
Then dismiss the information screen "Skip & set up later"
Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control the TV.

Re: Can’t get channels using remote

TimmyBGood — Sun, 27 Oct 2024 18:17:23 GMT

@Lyd63 wrote:

Won't let us remove message.

Note that where an onscreen message is being generated by a smart television set operating system rather than a Sky box, it typically requires use of the television remote control rather than the Sky handset to acknowledge or dismiss it.

Re: Can’t get channels using remote

Lyd63 — Sun, 27 Oct 2024 19:11:50 GMT

We tried this but still didn't clear. Thanks for trying to help though 🙏