topic Re: Cancelled Sky - next steps in Sky Q

Cancelled Sky - next steps

Jules+Tommo — Sun, 27 Oct 2024 15:28:50 GMT

After 8 years, I've cancelled Sky. From August I've been out of contract and therefore paid £103 rather than £70 - I thought my contract renewed in Dec 2024 so my bad.

i asked Sky to refund me the extra I have paid, or reduce my monthly charge so I recover it back that way. They won't do that so I have cancelled my subscription - clearly 8 years means nothing to them.

my question is what do I need to do re Netflix which I pay via my Sky bill.

Re: Cancelled Sky - next steps

Mister_Dalek — Sun, 27 Oct 2024 15:41:41 GMT

@Jules+Tommo wrote:

my question is what do I need to do re Netflix which I pay via my Sky bill.

If you set up the Netflix account prior to switching it to Sky then it will automatically revert to the payment method you used with Netflix when you paid them directly.

If you set up the Netflix account at the same time as you joined Sky then you'll need to log in to your Netflix account on the web and add a payment method there so that when your Sky billing ends it should automatically switch to that.

Re: Cancelled Sky - next steps

PandJ2020 — Sun, 27 Oct 2024 16:07:19 GMT

@Jules+Tommo wrote:
i asked Sky to refund me the extra I have paid, or reduce my monthly charge so I recover it back that way. They won't do that

Of course they won't - you haven't paid 'extra'...

They might agree a new reduced monthly amount but only from that point forwards (and wouldn't adjust for the period you paid full list price). Of course, you've exercised your right to give notice to cancel.

Re: Cancelled Sky - next steps

Jules+Tommo — Sun, 27 Oct 2024 18:03:21 GMT

I hear you but it's their choice. They can reduce my rate going forward for a period so I pay less and recover it that way.

thats how the business I work for treats it's contract paying customers.

comes down to how a company values its customer base - there's no right or wrong.
just comes down to whether they want my custom or not - if not, that's fine as I've cancelled. If they did, they would come up with such an offer.

Like I say, it's no big deal - I save wgg he at I pay Sky, they lose a customer - both parties get what they wanted

Re: Cancelled Sky - next steps

Daniel0210 — Sun, 27 Oct 2024 18:08:31 GMT

@Jules+Tommo

You said in your opening post it was your fault. I can't see why Sky would ever consider reimbursing you under the circumstances you've described. You've cancelled now so that's that.

Re: Cancelled Sky - next steps

Jules+Tommo — Sun, 27 Oct 2024 18:39:17 GMT

Clearly you don't work in customer relations. I know it's my fault. Like I say, both sides have got what they apparently wanted - I am not seeking anything regarding that, just what I do about Netflix.

read my post, get off my back and go back to whatever it is you do other than offer opinions when it is not being sought!

Re: Cancelled Sky - next steps

Laing1 — Sun, 27 Oct 2024 19:59:04 GMT

@Jules+Tommo wrote:

Clearly you don't work in customer relations. I know it's my fault. Like I say, both sides have got what they apparently wanted - I am not seeking anything regarding that, just what I do about Netflix.

read my post, get off my back and go back to whatever it is you do other than offer opinions when it is not being sought!

@Jules+Tommo you have already had an answer to your Netflix question

Also the first rule of the forums is be nice to everyone.

We are all customers like yourself and each individual is entitled to their opinion whether you agree they are right or not.

I personally don't know any business that if a customer doesnt renew their discounts then they would reduce there bill to give them some money back.

When your discounts ended you went back to the stated price for the product Sky were supplying you, no one is entitled to any discount it just happens thats how Sky work their business model but i wouldn't be surprised if they start doing away with large discount. The way Sky work is the same as other companies in the same business as them.

Re: Cancelled Sky - next steps

Jules+Tommo — Sun, 27 Oct 2024 21:47:16 GMT

My understanding is the forum is there to ask and answer questions.

yes, you're right, someone answered my question.

you? You offered an opinion / made a statement about something I wasn't asking and that I am not interested in.
stop filling my post with your opinions - I'm not interested and didn't ask for them.

is that rude ? Well to use your approach, not in my opinion