topic Re: Discovery+ Age rating on screen wont go away in Sky Q

Discovery+ Age rating on screen wont go away

mc321 — Sat, 12 Oct 2024 07:04:32 GMT

Hi,strange issue that just started this past week while watching anything on discovery+

When you play something,the name of the show etc and age rating pops up at the top left of the screen as it always has done then after a few seconds it disappears and the show is full screen,however since last week, every time there is an ad (they normally last around 15-20 seconds), the age rating now pops up on screen after the ad has finished and stays there and wont go away.Pressing the back button or leaving it to do its thing and disappear doesnt work.

The only way to get rid of it is to stop the show and restart it then it goes away but then the next time and ad comes on,same thing happens again.

Does anyone else see this now? Or know how to get rid of it because it is quite annoying having to keep stopping and starting a show each time an ad has been on.

Re: Discovery+ Age rating on screen wont go away

Woodz999 — Sat, 12 Oct 2024 15:29:44 GMT

Yes I'm seeing the same thing/experience

Re: Discovery+ Age rating on screen wont go away

mc321 — Sat, 12 Oct 2024 18:15:14 GMT

Thanks for confirming,glad it is not ust me.

If you find a solution please post on here and i will do the same.

Im wondering if there was an update to the app this last week that broke it because it never did this in the past.

Re: Discovery+ Age rating on screen wont go away

Tiggerstail — Sat, 12 Oct 2024 21:22:31 GMT

Having the same issue, it's really irritating having to stop and reload after the multitude of ads

Re: Discovery+ Age rating on screen wont go away

ForgedMarco — Sun, 13 Oct 2024 08:06:16 GMT

Same issue here, need a fix asap.

Re: Discovery+ Age rating on screen wont go away

Bigalinembra — Sun, 13 Oct 2024 08:19:13 GMT

I've got this too. Went on a chat with discovery+ who were resolutely unhelpful.
So seems like it's on sky to sort it.

Re: Discovery+ Age rating on screen wont go away

mc321 — Sun, 13 Oct 2024 09:00:00 GMT

@Bigalinembra wrote:
I've got this too. Went on a chat with discovery+ who were resolutely unhelpful.
So seems like it's on sky to sort it.

Ha ha i know what you mean

I tried this last week and the advice i was given was "Have you tried disconnecting your sky box from the tv" 🙈🤣

Re: Discovery+ Age rating on screen wont go away

Mulett57 — Sun, 13 Oct 2024 13:26:03 GMT

We have exactly the same problem. Discovery feedback wasn't useful.

Re: Discovery+ Age rating on screen wont go away

kittynat — Sun, 13 Oct 2024 13:38:32 GMT

We had to re-log in to our discoveryplus yesterday and now have the same thing. I assume that it is from an update. I hope they fix it.

Re: Discovery+ Age rating on screen wont go away

Chinery — Sun, 13 Oct 2024 18:41:22 GMT

Exactly the same issue here ☹️

Re: Discovery+ Age rating on screen wont go away

JJ999 — Sun, 13 Oct 2024 21:25:49 GMT

Us too. Really annoying. Hope they fix it soon.

Re: Discovery+ Age rating on screen wont go away

CEdwards0301 — Mon, 14 Oct 2024 00:10:26 GMT

We're having the exact same issue and to say it is annoying is an understatement. I hope they fix it because it never used to be like this.

Re: Discovery+ Age rating on screen wont go away

Stacey+Jane — Mon, 14 Oct 2024 05:16:55 GMT

I am also experiencing this, it is extremely annoying and is disturbing my viewing. The rating part I might be able to deal with but the darkness above it is right across the top of whatever I am watching.

Re: Discovery+ Age rating on screen wont go away

mc321 — Mon, 14 Oct 2024 08:04:36 GMT

Yes,i have the same black band that comes across the top of the screen,its becoming unusable having to stop and start shows all the time

Problem is i dont know how to get help because the discovery+ people seem to be unhelpful with their "advice" (i use the term loosely), but im not sure its a sky problem because if it is the app and a recent update that broke it,then it must be for discovery to fix it.

Frustrating 😡

Re: Discovery+ Age rating on screen wont go away

baggyjules — Mon, 14 Oct 2024 08:33:48 GMT

Any fix yet?

Re: Discovery+ Age rating on screen wont go away

ozsat — Mon, 14 Oct 2024 08:56:32 GMT

I see this issue on my SkyQ main box - but not the mini.

Re: Discovery+ Age rating on screen wont go away

Anonymous — Mon, 14 Oct 2024 09:14:01 GMT

Sign in to your Discovery+ account and go to Manage Profiles. Select + to create a new profile. Turn on the Kids Profile. Turn on the Kids Profile Toggle. Change the default content rating. Select Save.

You can only change your profile's rating setting on the Discovery= website.

Re: Discovery+ Age rating on screen wont go away

ozsat — Mon, 14 Oct 2024 09:19:59 GMT

It isn't a rating problem - the issue is the rating display remains on-screen while watching the programme. You can watch the programme fine otherwise.

@Anonymous wrote:
Sign in to your Discovery+ account and go to Manage Profiles. Select + to create a new profile. Turn on the Kids Profile. Turn on the Kids Profile Toggle. Change the default content rating. Select Save.

You can only change your profile's rating setting on the Discovery= website.

Re: Discovery+ Age rating on screen wont go away

mc321 — Mon, 14 Oct 2024 09:23:22 GMT

@Anonymous wrote:
Sign in to your Discovery+ account and go to Manage Profiles. Select + to create a new profile. Turn on the Kids Profile. Turn on the Kids Profile Toggle. Change the default content rating. Select Save.

You can only change your profile's rating setting on the Discovery= website.

This wont solve anything regarding the issue being discussed unfortunately as its nothing to do with profiles or age restrictions

Re: Discovery+ Age rating on screen wont go away

Anonymous — Mon, 14 Oct 2024 09:25:04 GMT

Humour me and try the suggestion. If you don't have a kid, make one up.