topic Sky Q & Sky Hub keep disconnecting in Sky Q

Sky Q & Sky Hub keep disconnecting

djam1886 — Sat, 26 Oct 2024 09:14:49 GMT

I recently upgraded to Sky Max and have installed a new Sky Max Hub & Sky Max Pod. I have connected the Sky Q box and all the Sky Q mini boxes to the new SSID. However, the internet connection keeps dropping out which impacts internet services on the main Q box and all Sky Q minis become unusable. I have followed the troubleshooting steps on the Sky Help pages but nothing works. I spoke one of the Customer Support team who advised I hard reset the Sky Q box and Sky Hub. I did this and the system was stable for 48 hours. However, the issue reoccurred last night and the Sky Q box and Hub disconnected and the Sky Q Minis stopped working

Re: Sky Q & Sky Hub keep disconnecting

Greenfingers001 — Sun, 27 Oct 2024 09:52:23 GMT

Hi there @djam1886 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q & Sky Hub keep disconnecting

MGB — Wed, 27 Nov 2024 17:34:04 GMT

Have the same problem after installing new sky max hub. Initially had loss of sky talk and Sonos which was resolved after 2 weeks of calls but now have to reconnect the Q box every day or other day as keeps loosing connection to the Wi-Fi . Wish I had never accepted the Max "upgrade"