topic Re: 2nd box keeps going faulty in Sky Q

2nd box keeps going faulty

CourtneyC194 — Tue, 22 Oct 2024 15:22:59 GMT

We have a second box in our bedroom, and it disconnects a lot from the main one, even though broadband is fine. We have to unplug at rear of box, and re plug in after 1 min to reboot. Does anyone else have this.?

Re: 2nd box keeps going faulty

Lisa-P1987 — Wed, 23 Oct 2024 08:44:19 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: 2nd box keeps going faulty

Tom-W19 — Fri, 25 Oct 2024 09:03:38 GMT

Hi @CourtneyC194

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.