https://helpforum.sky.com/t5/Sky-Q/Sky-q-not-seeing-router-over-ethernet-connection/m-p/4796571#M670898 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3041124">@johnava</a>&nbsp;wrote:<BR /> <P>I recently swapped from sky broadband to trooli. Since then I've had to re-enter the password numerous times as it keeps losing connection over WiFi. I've now connected by ethernet cable but every time I choose non sky router and choose reset it tells me I have a connection but it is still showing up as my old sky router. How do I get it to see my new Trooli router?</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3041124">@johnava</a>&nbsp;</P> <P>If your Q box is connected and working I would forget the Sky SSID shown in the Q box network settings as this invariably relates to the Sky Q mesh generated by Sky Devices.</P> Thu, 24 Oct 2024 19:42:10 GMT oldfella 2024-10-24T19:42:10Z https://helpforum.sky.com/t5/Sky-Q/Sky-q-not-seeing-router-over-ethernet-connection/m-p/4796559#M670897 <P>I recently swapped from sky broadband to trooli. Since then I've had to re-enter the password numerous times as it keeps losing connection over WiFi. I've now connected by ethernet cable but every time I choose non sky router and choose reset it tells me I have a connection but it is still showing up as my old sky router. How do I get it to see my new Trooli router?</P> Thu, 24 Oct 2024 19:36:00 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-q-not-seeing-router-over-ethernet-connection/m-p/4796559#M670897 johnava 2024-10-24T19:36:00Z https://helpforum.sky.com/t5/Sky-Q/Sky-q-not-seeing-router-over-ethernet-connection/m-p/4796571#M670898 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3041124">@johnava</a>&nbsp;wrote:<BR /> <P>I recently swapped from sky broadband to trooli. Since then I've had to re-enter the password numerous times as it keeps losing connection over WiFi. I've now connected by ethernet cable but every time I choose non sky router and choose reset it tells me I have a connection but it is still showing up as my old sky router. How do I get it to see my new Trooli router?</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3041124">@johnava</a>&nbsp;</P> <P>If your Q box is connected and working I would forget the Sky SSID shown in the Q box network settings as this invariably relates to the Sky Q mesh generated by Sky Devices.</P> Thu, 24 Oct 2024 19:42:10 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-q-not-seeing-router-over-ethernet-connection/m-p/4796571#M670898 oldfella 2024-10-24T19:42:10Z