topic Re: Sky Q Box mini is faulty in Sky Q

Sky Q Box mini is faulty

SkyCOMP — Wed, 23 Oct 2024 12:13:30 GMT

I tried to set up the skyq mini and during the set up there was an instruction to hold a button until a light started flashing.

The light was already flashing and nothing happened.

After a while the box said there had been an error.

I unplugged and tried again a number of times with the same issue.

I beleive I have been sent an already returned faulty SkyQ mini box as the batteries for the remote were flat.

Funny how Sky are quick to take your money but slow to provide working equipment.

Re: Sky Q Box mini is faulty

Laing1 — Wed, 23 Oct 2024 12:33:03 GMT

@SkyCOMP wrote:

I tried to set up the skyq mini and during the set up there was an instruction to hold a button until a light started flashing.

The light was already flashing and nothing happened.

After a while the box said there had been an error.

I unplugged and tried again a number of times with the same issue.

I beleive I have been sent an already returned faulty SkyQ mini box as the batteries for the remote were flat.

Funny how Sky are quick to take your money but slow to provide working equipment.

@SkyCOMP normally the instruction is to press and hold the WPS button until it flashes on the nearest piece of Sky Q equipment which could be the main box or another mini box or if you have the Sky Q router or broadband hub these can also be connected to it. If you are not going to another piece of equipment and doing this then the box won't connect

Most if not all boxes will likely be refurbished boxes now that Sky loan out to customers

Re: Sky Q Box mini is faulty

oldfella — Wed, 23 Oct 2024 12:36:51 GMT

@SkyCOMP wrote:

I tried to set up the skyq mini and during the set up there was an instruction to hold a button until a light started flashing.

The light was already flashing and nothing happened.

After a while the box said there had been an error.

I unplugged and tried again a number of times with the same issue.

I beleive I have been sent an already returned faulty SkyQ mini box as the batteries for the remote were flat.

Funny how Sky are quick to take your money but slow to provide working equipment.

Hi @SkyCOMP

When you are setting up a Sky Q mini it will tell you to press the WPS button on the nearest Q device and not the button on the mini.

Normally this will be the WPS button in the main Q box (or the Sky router if nearer and you are on Sky Broadband ).

If the remote is not functioning,

Reset your mini remote by pressing and holding 7 & 9 together on the remote until it’s led flashes four times.
This will set it to infrared which will work all Q boxes. However the remote must be pointed directly at the mini box.

Switch your mini box back on and you then you should be able to complete setup.

Once you get the mini working make sure that you are pointing your remote at the mini box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

Re: Sky Q Box mini is faulty

SkyCOMP — Wed, 23 Oct 2024 12:46:15 GMT

I will give it a go thank you

Re: Sky Q Box mini is faulty

SkyCOMP — Wed, 23 Oct 2024 12:48:38 GMT

The batteries were dead!! As evidenced by the fact that the remote worked fine after they were changed with known working batteries.