https://helpforum.sky.com/t5/Sky-Q/Broken-remote-sky-Q/m-p/4794638#M670675 <P>Remote broken. Tried 7&amp;9 and 1&amp;3. Put new batteries in. Turned on and off. But it has a rattling noise and is completely broken. How do I get a new remote ?</P> Wed, 23 Oct 2024 05:25:47 GMT Paul235 2024-10-23T05:25:47Z https://helpforum.sky.com/t5/Sky-Q/Broken-remote-sky-Q/m-p/4794638#M670675 <P>Remote broken. Tried 7&amp;9 and 1&amp;3. Put new batteries in. Turned on and off. But it has a rattling noise and is completely broken. How do I get a new remote ?</P> Wed, 23 Oct 2024 05:25:47 GMT https://helpforum.sky.com/t5/Sky-Q/Broken-remote-sky-Q/m-p/4794638#M670675 Paul235 2024-10-23T05:25:47Z https://helpforum.sky.com/t5/Sky-Q/Broken-remote-sky-Q/m-p/4794646#M670679 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4224739">@Paul235</a>&nbsp;<BR />After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely <STRONG>broken/faulty, </STRONG>if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (there is the possibility this is not available to customers in the ROI). <BR /><A href="https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch" target="_blank">https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch</A><BR /><BR />In the meantime it may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.</P> Wed, 23 Oct 2024 06:06:31 GMT https://helpforum.sky.com/t5/Sky-Q/Broken-remote-sky-Q/m-p/4794646#M670679 Daniel0210 2024-10-23T06:06:31Z