https://helpforum.sky.com/t5/Sky-Q/Remotes/m-p/4793314#M670539 Does anyone know if you have to return remotes if you have a replacement one sent to you, as ours has stopped working properly even after trying to reset it Mon, 21 Oct 2024 22:31:12 GMT phillipshrw 2024-10-21T22:31:12Z https://helpforum.sky.com/t5/Sky-Q/Remotes/m-p/4793314#M670539 Does anyone know if you have to return remotes if you have a replacement one sent to you, as ours has stopped working properly even after trying to reset it Mon, 21 Oct 2024 22:31:12 GMT https://helpforum.sky.com/t5/Sky-Q/Remotes/m-p/4793314#M670539 phillipshrw 2024-10-21T22:31:12Z https://helpforum.sky.com/t5/Sky-Q/Remotes/m-p/4793402#M670553 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1771953">@phillipshrw</a>&nbsp;wrote:<BR />Does anyone know if you have to return remotes if you have a replacement one sent to you, as ours has stopped working properly even after trying to reset it<HR /></BLOCKQUOTE> <P>hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1771953">@phillipshrw</a>&nbsp;</P> <P>&nbsp;</P> <P>No you don't return broken/defective remotes&nbsp;&nbsp;</P> <P>&nbsp;</P> <P>You only need to return&nbsp; remotes when you return the the SKY Q box(es)</P> Tue, 22 Oct 2024 07:01:32 GMT https://helpforum.sky.com/t5/Sky-Q/Remotes/m-p/4793402#M670553 nigea99 2024-10-22T07:01:32Z https://helpforum.sky.com/t5/Sky-Q/Remotes/m-p/4793431#M670557 <P>You do not need to return the broken/faulty remote control when you request a replacement.</P> <P>&nbsp;</P> <P>Sky would always let you know if they want you to return any equipment, like leaving Sky or moving to Sky Glass/Stream.</P> Tue, 22 Oct 2024 07:33:20 GMT https://helpforum.sky.com/t5/Sky-Q/Remotes/m-p/4793431#M670557 lettice 2024-10-22T07:33:20Z