topic Re: no satalite sgnal tried all instructions to get it back, in Sky Q

no satalite sgnal tried all instructions to get it back,

burrenview — Mon, 21 Oct 2024 18:22:37 GMT

no satalite sgnal tried all instructions to get it back,

Re: no satalite sgnal tried all instructions to get it back,

oldfella — Mon, 21 Oct 2024 18:27:47 GMT

@burrenview wrote:

no satalite sgnal tried all instructions to get it back,

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
Alternately, if you are on a Communal Dish you will need to contact your Landlord or Management company.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

Re: no satalite sgnal tried all instructions to get it back,

Mazbol — Mon, 21 Oct 2024 18:31:54 GMT

No Sky signal at all

Re: no satalite sgnal tried all instructions to get it back,

Daniel0210 — Mon, 21 Oct 2024 18:34:39 GMT

@Mazbol wrote:

No Sky signal at all

@Mazbol

No signal or no satellite signal? They are two completely different things.

A message displaying ”no signal” tends to be generated from your TV and normally means your TV’s not seeing the Sky box on the relevant HDMI input.

If a message displays “no satellite signal” firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s likely to be a dish alignment issue so check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise with your building management company / landlord who will have their approved engineers to contact.

Remember, a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.

Re: no satalite sgnal tried all instructions to get it back,

Mazbol — Mon, 21 Oct 2024 19:05:44 GMT

It says "technical issue" but can not get any channels, just blue screen.

Re: no satalite sgnal tried all instructions to get it back,

Daniel0210 — Mon, 21 Oct 2024 19:13:40 GMT

That's a different issue @Mazbol

Try the troubleshooting on this link.

https://www.sky.com/help/articles/there-is-a-technical-fault-with-this-channel