https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-constantly-disconnecting/m-p/4792532#M670427 <P>I have had this disconnect problem for what seems ages - tried everything I can including a new Sky Q box, powerline adaptors etc. If the WIFI signal was any stronger I think the house would be like a microwave. And still the box cant stay connected to the WIFi.</P><P>&nbsp;</P><P>However, just spotted something. Under Settings-&gt; System Info there are 3 MAC addresses - one each for 2.4GHz, 5Ghz and Ethernet.</P><P>&nbsp;</P><P>However when I check my router, None of these are the MAC address that is seen on the router which has a different one altogether.</P><P>&nbsp;</P><P>Can some explain why that is?</P><P>&nbsp;</P> Mon, 21 Oct 2024 08:26:58 GMT Anthorin2 2024-10-21T08:26:58Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-constantly-disconnecting/m-p/4792532#M670427 <P>I have had this disconnect problem for what seems ages - tried everything I can including a new Sky Q box, powerline adaptors etc. If the WIFI signal was any stronger I think the house would be like a microwave. And still the box cant stay connected to the WIFi.</P><P>&nbsp;</P><P>However, just spotted something. Under Settings-&gt; System Info there are 3 MAC addresses - one each for 2.4GHz, 5Ghz and Ethernet.</P><P>&nbsp;</P><P>However when I check my router, None of these are the MAC address that is seen on the router which has a different one altogether.</P><P>&nbsp;</P><P>Can some explain why that is?</P><P>&nbsp;</P> Mon, 21 Oct 2024 08:26:58 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-constantly-disconnecting/m-p/4792532#M670427 Anthorin2 2024-10-21T08:26:58Z