https://helpforum.sky.com/t5/Sky-Q/My-sky-q-electrical-interference/m-p/4790789#M670130 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3559665">@Jdm1984</a>&nbsp;wrote:<BR /> <P>Did you get find the route of this problem as mine has started to do the same? I have a hdmi extender cable coming from the main 4k cable so not sure if that is causing the problem.&nbsp;</P> <HR /></BLOCKQUOTE> <P>It maybe the hdmi extender &nbsp;or the cable to it.</P> <P>They can suffer from interference that will cause audio and video glitches.</P> <P>Try swapping them out and try the Sky supplied hdmi cable or a high speed equivalent on its own to test.</P> <P>&nbsp;</P> Sat, 19 Oct 2024 05:46:28 GMT lettice 2024-10-19T05:46:28Z https://helpforum.sky.com/t5/Sky-Q/My-sky-q-electrical-interference/m-p/4526684#M623589 <P>My sky Q box cuts out every time a light switch or any electrical equipment in the house is turned off or on&nbsp;</P> Thu, 04 Jan 2024 06:59:02 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-q-electrical-interference/m-p/4526684#M623589 Mike106 2024-01-04T06:59:02Z https://helpforum.sky.com/t5/Sky-Q/My-sky-q-electrical-interference/m-p/4526689#M623590 <P>Cuts out?</P> Thu, 04 Jan 2024 07:15:26 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-q-electrical-interference/m-p/4526689#M623590 PandJ2020 2024-01-04T07:15:26Z https://helpforum.sky.com/t5/Sky-Q/My-sky-q-electrical-interference/m-p/4526690#M623591 <P>The screen turns black for a second or turns black for 5 seconds with a white spinning circle non of my other inputs I.e. my fire stick has this problem&nbsp;</P> Thu, 04 Jan 2024 07:20:05 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-q-electrical-interference/m-p/4526690#M623591 Mike106 2024-01-04T07:20:05Z https://helpforum.sky.com/t5/Sky-Q/My-sky-q-electrical-interference/m-p/4526954#M623635 <P>I would get an electrician to check your wiring.</P> Thu, 04 Jan 2024 11:46:37 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-q-electrical-interference/m-p/4526954#M623635 Chodley 2024-01-04T11:46:37Z https://helpforum.sky.com/t5/Sky-Q/My-sky-q-electrical-interference/m-p/4526959#M623636 <P>Don't think so that's my profession</P><P>i do believe it's a frequency issue with the sky Q box</P> Thu, 04 Jan 2024 11:50:06 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-q-electrical-interference/m-p/4526959#M623636 Mike106 2024-01-04T11:50:06Z https://helpforum.sky.com/t5/Sky-Q/My-sky-q-electrical-interference/m-p/4527009#M623650 <P>Fair enough but never happens to me and I would assume all the EM shielding is the same for every customer.</P><P>&nbsp;</P><P>Unless your HDMI cable is routed parallel to a ring main or something?</P> Thu, 04 Jan 2024 12:46:28 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-q-electrical-interference/m-p/4527009#M623650 Chodley 2024-01-04T12:46:28Z https://helpforum.sky.com/t5/Sky-Q/My-sky-q-electrical-interference/m-p/4790572#M670090 <P>Did you get find the route of this problem as mine has started to do the same? I have a hdmi extender cable coming from the main 4k cable so not sure if that is causing the problem.&nbsp;</P> Fri, 18 Oct 2024 17:24:20 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-q-electrical-interference/m-p/4790572#M670090 Jdm1984 2024-10-18T17:24:20Z https://helpforum.sky.com/t5/Sky-Q/My-sky-q-electrical-interference/m-p/4790789#M670130 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3559665">@Jdm1984</a>&nbsp;wrote:<BR /> <P>Did you get find the route of this problem as mine has started to do the same? I have a hdmi extender cable coming from the main 4k cable so not sure if that is causing the problem.&nbsp;</P> <HR /></BLOCKQUOTE> <P>It maybe the hdmi extender &nbsp;or the cable to it.</P> <P>They can suffer from interference that will cause audio and video glitches.</P> <P>Try swapping them out and try the Sky supplied hdmi cable or a high speed equivalent on its own to test.</P> <P>&nbsp;</P> Sat, 19 Oct 2024 05:46:28 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-q-electrical-interference/m-p/4790789#M670130 lettice 2024-10-19T05:46:28Z https://helpforum.sky.com/t5/Sky-Q/My-sky-q-electrical-interference/m-p/4790795#M670131 <P>I did find the route of the problem it was a detestation of the HDMI cable which I replaced and I have had no issues since then&nbsp;</P><P>The lesson I have learned is DONT BUY CHEAP&nbsp;</P> Sat, 19 Oct 2024 06:10:31 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-q-electrical-interference/m-p/4790795#M670131 Mike106 2024-10-19T06:10:31Z