topic Re: P in Sky Q

P

JN4 — Fri, 18 Oct 2024 19:43:58 GMT

Had skyq installed a couple of weeks ago.Every time I try accessing the red button recap on sky sports for example,i get a blue screen saying" There is a technical issue.Please try again later" code WGT8. The red button never loads.

Re: P

nigea99 — Fri, 18 Oct 2024 20:14:43 GMT

@JN4 wrote:

Had skyq installed a couple of weeks ago.Every time I try accessing the red button recap on sky sports for example,i get a blue screen saying" There is a technical issue.Please try again later" code WGT8. The red button never loads.

hi @JN4

Does SKy Sports appear as an app

Home - apps

Also what happens if you select the (...) button to the right of the Home key & select the SKy Sports App from there ?

Re: P

Laing1 — Fri, 18 Oct 2024 20:28:09 GMT

@JN4 wrote:

Had skyq installed a couple of weeks ago.Every time I try accessing the red button recap on sky sports for example,i get a blue screen saying" There is a technical issue.Please try again later" code WGT8. The red button never loads.

@JN4 I think sometimes refreshing the apps sorts this error message

you need to enter the engineers menu
To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

scroll down to apps > refresh

Re: P

JN4 — Fri, 18 Oct 2024 20:36:13 GMT

I get the same technical issue message when I open the app from the home key.The sky sports app opens on the right of the screen. Why is the red button option/recap not working?

Re: P

nigea99 — Fri, 18 Oct 2024 20:48:12 GMT

@JN4 wrote:

I get the same technical issue message when I open the app from the home key.The sky sports app opens on the right of the screen. Why is the red button option/recap not working?

hi @JN4

When you open the app from the (...) button do you know if it is deifinitely the new SKY Sports app which typically starts with a list of live/upcoming Football & a left menu set of icons to take you to other sports ?

I suspect you are getting the old SKY SPorts app which had Results listings (I think) amongst other options

It may be that your Software & apps are not fully up to date

To check & refresh if needed follow all the steps on this link (skipping any that are OK):
Software / Apps update

Note after selecting the Refresh apps (as detailed later in that link) it may tae a little time for them to refresh

Re: P

JN4 — Fri, 18 Oct 2024 20:56:52 GMT

Yes. I have the old options. My teams,scores & tables etc.

Re: P

nigea99 — Fri, 18 Oct 2024 21:01:08 GMT

@JN4 wrote:

Yes. I have the old options. My teams,scores & tables etc.

@JN4 I suspected that might the reason - Please do follow the steps in the link I also gave

I think the problem you are getting with the red button is that it is trying to launch the new SKY Sports app that you don't have

Re: P

JN4 — Fri, 18 Oct 2024 21:03:02 GMT

Thank you. I am now refreshing my apps. Hopefully that will fix the issue.

Re: P

nigea99 — Fri, 18 Oct 2024 21:04:24 GMT

@JN4 wrote:

Thank you. I am now refreshing my apps. Hopefully that will fix the issue.

Is your software also Q270 ?

Re: P

JN4 — Fri, 18 Oct 2024 21:10:33 GMT

How would I find this? My apos have refreshed but I still have the old sky sports menu.

Re: P

nigea99 — Fri, 18 Oct 2024 21:13:46 GMT

@JN4 wrote:

How would I find this? My apos have refreshed but I still have the old sky sports menu.

Have you followed the link I posted ?

Re: P

JN4 — Fri, 18 Oct 2024 21:14:05 GMT

Software version is Q230

Re: P

nigea99 — Fri, 18 Oct 2024 21:17:57 GMT

@JN4 wrote:

Software version is Q230

Definitely out of date - as Q270 is th elatest & I think needed for the latest Sports App

As per the link

On the Home - Settings - System Info - Software Version -

Scroll right & select Setup & Press Software Download

Re: P

nigea99 — Fri, 18 Oct 2024 21:25:21 GMT

BTW @JN4

Don't forget to do this on all boxes

Re: P

JN4 — Fri, 18 Oct 2024 21:38:54 GMT

I have downloaded to Q270 on the main box. Do I have to do this on all mini boxes for the update to work,as I still have the technical issue message showing and the old sky sports app on the main box.

Re: P

JN4 — Sat, 19 Oct 2024 06:44:16 GMT

I have downloaded the latest software version on the main box and is now showing as version Q270. I am still receiving the technical issue message when trying to access the red button features. I have put the box in standby and resstarted the box as instructed. I also have two mini boxes. Do I have to do the same process of downloading the new software to resolve the issue?

Re: P

nigea99 — Sat, 19 Oct 2024 07:41:33 GMT

@JN4 wrote:

I have downloaded the latest software version on the main box and is now showing as version Q270. I am still receiving the technical issue message when trying to access the red button features. I have put the box in standby and resstarted the box as instructed. I also have two mini boxes. Do I have to do the same process of downloading the new software to resolve the issue?

hi @JN4

All boxes should be at Q270

It may now just be a case of wiating for the apps to refresh which can take up to a day or so

Although initiating a refresh again shouldn;t do any harm

The first thing to check is that you can access the new SKY sports app from the app sextion.

Once you can access it OK from there to see if you can accesse from the (...) & then see if the red button works

Re: P

JN4 — Sat, 19 Oct 2024 12:43:01 GMT

All working good now. Thank you.

Re: P

JN4 — Sun, 20 Oct 2024 19:26:41 GMT

Is it possible to view the date on sky q. Top left corner of the screen only shows the word sky and the time.

Re: P

nigea99 — Sun, 20 Oct 2024 19:35:48 GMT

@JN4 wrote:

Is it possible to view the date on sky q. Top left corner of the screen only shows the word sky and the time.

Not as straight forward as you might think

There may be a better way but one way is to select the (...) button right of the home button & select the weather app & then Select it to go full screen