topic Re: Unable to connect mini box, does not respond to remote in Sky Q

Unable to connect mini box, does not respond to remote

bearlybear — Thu, 17 Oct 2024 15:44:26 GMT

I am unable to connect my mini box after it has worked normally in the past. I have rebooted the router, the main Q box, and the mini box. Now the mini box does not turn on with the remote. I have to press the red light button on the mini box to get it to turn green. This gives me the screen saying step 1 of 4 to connect, and to press the central button to continue, but doing so has no effect.

Re: Unable to connect mini box, does not respond to remote

Addie15 — Fri, 18 Oct 2024 07:47:19 GMT

Hi there, @bearlybear. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Unable to connect mini box, does not respond to remote

oldfella — Fri, 18 Oct 2024 08:54:34 GMT

@bearlybear wrote:

I am unable to connect my mini box after it has worked normally in the past. I have rebooted the router, the main Q box, and the mini box. Now the mini box does not turn on with the remote. I have to press the red light button on the mini box to get it to turn green. This gives me the screen saying step 1 of 4 to connect, and to press the central button to continue, but doing so has no effect.

Hi @bearlybear

Reset your mini remote by pressing and holding 7 & 9 together on the remote until it’s led flashes four times.
This will set it to infrared which will work all Q boxes. However the remote must be pointed directly at the mini box.

Switch your mini box back on and you then you should be able to get past step 1 of 4.

Once you get the mini working make sure that you are pointing your remote at the mini box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.