topic Re: An engineer came and told me I need a replacement skybox. How can I get one in Sky Q

An engineer came and told me I need a replacement skybox. How can I get one

Philip48 — Thu, 17 Oct 2024 16:41:38 GMT

I suddenly could not access my apps on the Tv and the message said I needed to restart the hard disk. An engineer came and tried to restart the hard disk but it would not restart. He said I need a new skybox. How can I access a replacement skybox

Re: An engineer came and told me I need a replacement skybox. How can I get one

Daniel0210 — Thu, 17 Oct 2024 16:50:19 GMT

@Philip48

Did the engineer not replace it?

Re: An engineer came and told me I need a replacement skybox. How can I get one

nigea99 — Thu, 17 Oct 2024 16:53:14 GMT

@Philip48

I have escalated your post to a SKY support team, who, hopefully, will be in touch - although I am not sure if the support team can directly order one - they should be able to advise.

Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

Re: An engineer came and told me I need a replacement skybox. How can I get one

Philip48 — Thu, 17 Oct 2024 16:55:57 GMT

No the engineer did not replace it. He was not a sky engineer

Re: An engineer came and told me I need a replacement skybox. How can I get one

Daniel0210 — Thu, 17 Oct 2024 16:57:22 GMT

@Philip48

So was he a TV repair man and you haven't contacted Sky?

Re: An engineer came and told me I need a replacement skybox. How can I get one

Philip48 — Thu, 17 Oct 2024 16:59:12 GMT

I'm trying to contact sky now