topic Re: Can’t get viewing card into replacement Sky Q box in Sky Q

Can’t get viewing card into replacement Sky Q box

John+Carver — Thu, 17 Oct 2024 15:05:36 GMT

Hi...my old SkyQ box died with the dreaded hard disc failure. A new one arrived today...very efficient... but the viewing card simply won't go in. It goes in half way and meets a dead stop. I've been with Sky for nearly 30 years and I can't believe I'm doing something really stupid. Anyone got any ideas or I'll have to get another box!

Re: Can’t get viewing card into replacement Sky Q box

oldfella — Thu, 17 Oct 2024 15:34:59 GMT

@John+Carver wrote:

Hi...my old SkyQ box died with the dreaded hard disc failure. A new one arrived today...very efficient... but the viewing card simply won't go in. It goes in half way and meets a dead stop. I've been with Sky for nearly 30 years and I can't believe I'm doing something really stupid. Anyone got any ideas or I'll have to get another box!

Not a lot you can do @John+Carver

I assume you have tried to have a look into the card slot with a torch to see if you can spot any restrictions. Not much room to see anything I know.

Re: Can’t get viewing card into replacement Sky Q box

lettice — Thu, 17 Oct 2024 16:09:34 GMT

If you have not found any issues as described in post above.
You will need to follow the advice here and book a service visit

https://www.sky.com/help/articles/viewing-card-wont-click