topic Re: Replacement equipment after flood ? in Sky Q

Replacement equipment after flood ?

Tug+1963 — Thu, 17 Oct 2024 13:10:11 GMT

Question is please - My father in law has recently been flooded completely down stairs which In turn has effected his sky equipment! ie :- sky box, router and leads !!! How is he on for getting these replaced ? Is there a cost involved or is it a free replacement of the effected items ? After all it was of no fault of the customer whatsoever? Any information will be very much appreciated! Thank you.

Re: Replacement equipment after flood ?

Daniel0210 — Thu, 17 Oct 2024 13:17:58 GMT

@Tug+1963

He would need to contact Sky but I presume he has already contacted his house insurance company.

Re: Replacement equipment after flood ?

Tug+1963 — Thu, 17 Oct 2024 13:24:37 GMT

Thank you for your prompt reply ! Yes he has but he may have thought he just had to speak to SKY themselves directly ?

Re: Replacement equipment after flood ?

PandJ2020 — Thu, 17 Oct 2024 13:33:45 GMT

All Q equipment is owned by Sky. There may be a cost to replace them (unless covered by insurance).

Re: Replacement equipment after flood ?

Tug+1963 — Thu, 17 Oct 2024 13:35:41 GMT

Thank you for your reply ! Much appreciated! I shall look into it and contact SKY directly.