topic Re: Hard disk failed replacement in Sky Q

Hard disk failed replacement

TechGuy — Wed, 16 Oct 2024 21:12:40 GMT

Hi, my mum has sky q and it has come up hard disk failure so she can't access her recordings (as you would expect) but it also keeps causing crashs, she has had the box for around 3 years and it's in constant use, rather than replacing the whole box could I just replace the hard drive as I have loads doing nothing and am more than competent enough (build my own pcs, and repair tech for a living) I need to know the legalities of this if anyone knows.

Re: Hard disk failed replacement

Chodley — Wed, 16 Oct 2024 21:18:18 GMT

Not authorised use of the box unfortunately. Sky will swap the box pretty quickly though. Don't let her leave the viewing card in the old one and look out for power cable differences, don't assume you can just use the old power cable.

Re: Hard disk failed replacement

lettice — Wed, 16 Oct 2024 21:37:53 GMT

Sky Q boxes are loaned to you.

Attempting to swap out a hard drive would be against T&Cs.

Try doing a hard drive reset as described in the second page of this link.

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-recordings-and-downloads/fix-a-problem-with-recordings/articles/fix-recording-problems-on-sky-q-other-recordings-problems

If that does not resolve the problem, you can order a replacement Sky Q box at the end of that above linked article.

When you request a replacement and do the courier swap of the old/ new boxes on the doorstep, make sure you retain your current Sky viewing card, as you will need that for your new replacement box.

Re: Hard disk failed replacement

PandJ2020 — Wed, 16 Oct 2024 21:37:32 GMT

@TechGuy wrote:
I need to know the legalities of this if anyone knows.

You can't change it. The contract explicitly forbids it as all hardware is owned by Sky (thus why they will replace it foc)