topic Re: Sky Q mini in Sky Q

Sky Q mini

Irene721 — Wed, 16 Oct 2024 18:57:57 GMT

I have purchased a second Sky q mini but it is saying I have the maximum number of boxes in use which is only one.

Re: Sky Q mini

Daniel0210 — Wed, 16 Oct 2024 19:03:16 GMT

You don't purchase mini boxes. They are loaned to you by Sky. Did you obtain this box from Sky?

Be aware the original 1TB (non-UHD) Sky Q box only allows one mini to be in use. To check if you have the non UHD 1TB box check in:-
Home - Settings - System Info - Hardware Version
If it shows as 32Cxxx then you have a non UHD 1TB that only supports 1 active mini box.

All 2TBs and the UHD/HDR 1TB permit two mini boxes. Each mini box which is loaned to you may be subject to a one off upfront charge but you only need one Sky Q monthly Multiscreen subscription.

Re: Sky Q mini

Laing1 — Wed, 16 Oct 2024 19:06:12 GMT

@Irene721 wrote:

I have purchased a second Sky q mini but it is saying I have the maximum number of boxes in use which is only one.

@Irene721 what Sky Q main box do you have is it a 1TB that cannot receive UHD as the original 1TB boxes although you can have upto 4 mini boxes loaned from Sky you can only view on 1 at a time.

You would need to upgrade to a newer 1 TB box or any 2 TB box will allow you to view 2 mini boxes at the same time

Re: Sky Q mini

Irene721 — Wed, 16 Oct 2024 19:07:48 GMT

If that is they case why do you have the option to purchase more at £50 a time. My hardware version say 32D00E

Re: Sky Q mini

Chodley — Wed, 16 Oct 2024 19:15:41 GMT

I think that's a mini version, you need the Q version.

also it's not "purchase", just bear that in mind, you have to give them back when your contract is up.

You can use them 1 at a time and that's a rare but valid use pattern for some people, that's why they let you add one even if your Q box version can't support them simultaneously.

Re: Sky Q mini

Irene721 — Wed, 16 Oct 2024 19:14:24 GMT

They are sky Q mini boxes

Re: Sky Q mini

Chodley — Wed, 16 Oct 2024 19:17:09 GMT

@Irene721 wrote:
They are sky Q mini boxes

When I say Q, I mean the main box. What version is that?

Re: Sky Q mini

SKY1992bf — Wed, 16 Oct 2024 19:19:31 GMT

@Irene721 wrote:
If that is they case why do you have the option to purchase more at £50 a time. My hardware version say 32D00E

@Irene721 It's not a purchase option but a loan option

Re: Sky Q mini

Irene721 — Wed, 16 Oct 2024 19:20:21 GMT

Not sure. The hardware is 32C006

Re: Sky Q mini

Daniel0210 — Wed, 16 Oct 2024 19:21:48 GMT

@Irene721 wrote:

Not sure. The hardware is 32C006

@Irene721

Then you have a non UHD 1TB that only supports 1 active mini box.

Re: Sky Q mini

Irene721 — Wed, 16 Oct 2024 19:24:32 GMT

How do you get rhe correct box

Re: Sky Q mini

Chodley — Wed, 16 Oct 2024 21:17:00 GMT

@Irene721 wrote:
How do you get rhe correct box

Call Sky and explain the problem. They should upgrade you. Don't forget to keep your viewing card and you will of course lose your recordings.