topic Re: Blank screen with audio in Sky Q

Blank screen with audio

VK_Sky — Tue, 15 Oct 2024 12:46:46 GMT

Hi,

I recently got a new Sky Q Box. Randomly my TV will turn blank with sound in the background. I have tried a new HDMI cable and reset the sky box. When ever I switch the TV off and then turn it back on, its the same issue. It seems that the new Sky box is bugging with the TV. Can anyone help?

Thanks!

Re: Blank screen with audio

oldfella — Tue, 15 Oct 2024 15:52:02 GMT

@VK_Sky wrote:

Hi,

I recently got a new Sky Q Box. Randomly my TV will turn blank with sound in the background. I have tried a new HDMI cable and reset the sky box. When ever I switch the TV off and then turn it back on, its the same issue. It seems that the new Sky box is bugging with the TV. Can anyone help?

Thanks!

Hi @VK_Sky

When you say

When ever I switch the TV off and then turn it back on.......
are you referring to your Television set or your Q box?

Also

Have you checked that you are on the latest Q software?

However bear if mind that when you select Setup (in Setting - System info - Software version) the message received will always be update this box with the latest software even if the box is already on the latest version.
Updating when already on the latest version achieves nothing and the box software is not refreshed.
See following links for latest Software versions and how to update Q software
https://www.sky.com/help/articles/sky-software-updates

https://www.sky.com/help/articles/updating-sky-box-software

Re: Blank screen with audio

VK_Sky — Wed, 16 Oct 2024 07:56:33 GMT

Hi @oldfella,

I'm referring to the Q box. Do you recommend updating the software?

Thanks

Re: Blank screen with audio

oldfella — Wed, 16 Oct 2024 09:23:05 GMT

@VK_Sky wrote:

Hi @oldfella,

I'm referring to the Q box. Do you recommend updating the software?

Thanks

Only if it is not up to date @VK_Sky

All the info is in the links I posted

Re: Blank screen with audio

VK_Sky — Wed, 16 Oct 2024 10:11:57 GMT

Hi @oldfella

The software is up to date. Are there any other options to solve this issue?

Thanks

Re: Blank screen with audio

oldfella — Wed, 16 Oct 2024 10:20:22 GMT

@VK_Sky wrote:

Hi @oldfella

The software is up to date. Are there any other options to solve this issue?

Thanks

Ok @VK_Sky

When you say switch the Q box on assume this is from Standby and you are not switching it off at the main switch?

Re: Blank screen with audio

Chodley — Wed, 16 Oct 2024 10:32:12 GMT

@VK_Sky wrote:
Hi @oldfella,

I'm referring to the Q box. Do you recommend updating the software?

Thanks

You said TV though - if you really did mean Q box, sounds like the video signal isn't syncing properly when the box wakes up.

what TV is it and are you going via a soundbar or amp?