topic Re: Keep freezing in Sky Q

Re: Keep freezing

Harty2334 — Tue, 15 Oct 2024 19:33:43 GMT

My netflix has been freezing, sometimes just shutting down. I've reset apps etc but nothing helps...anyones else got the same issue?

Re: Keep freezing

Quoman7 — Wed, 16 Oct 2024 07:55:49 GMT

@Harty2334 wrote:
My netflix has been freezing, sometimes just shutting down. I've reset apps etc but nothing helps...anyones else got the same issue?

Hi @Harty2334 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?

Re: Keep freezing

Harty2334 — Wed, 16 Oct 2024 08:22:45 GMT

Tried all the tricks but no change . Thank you though.

Re: Keep freezing

Chodley — Wed, 16 Oct 2024 10:35:08 GMT

Freezing during playback or just sitting there not starting up properly?

by the way, would have been useful and get more people who might know the answer if you'd mentioned Netflix in the thread title

Re: Keep freezing

Harty2334 — Wed, 16 Oct 2024 11:12:27 GMT

@Chodley wrote:
Freezing during playback or just sitting there not starting up properly?

by the way, would have been useful and get more people who might know the answer if you'd mentioned Netflix in the thread title

Good point, cant seem to edit. It's freezing whilst watching it, first the sound goes and then it freezes.

Re: Keep freezing

Chodley — Wed, 16 Oct 2024 11:14:24 GMT

@Harty2334 wrote:
@Chodley wrote:
Freezing during playback or just sitting there not starting up properly?

by the way, would have been useful and get more people who might know the answer if you'd mentioned Netflix in the thread title
Good point, cant seem to edit. It's freezing whilst watching it, first the sound goes and then it freezes.

Wonder if related to the pixelation problems people are having at the moment. Might be worth a call to sky to see if a box replacement is possible as some have had success with that. You'd lose all your recordings of course.

Re: Keep freezing

Harty2334 — Wed, 16 Oct 2024 11:16:25 GMT

Sorry, more information I failed to detail...it's sky stream through a sky puck. I will phone sky when I get spare hour in my life 😃

Re: Keep freezing

Chodley — Wed, 16 Oct 2024 11:21:33 GMT

Ah - this is the Q forum. Maybe a mod can move this to the Stream forum.