topic I have Sky Q with multi room and today am unable to access any channels on my second box. in Sky Q

I have Sky Q with multi room and today am unable to access any channels on my second box.

Mike248 — Tue, 15 Oct 2024 16:49:04 GMT

On my second box all the normal channels are appearing on the TV guide screen, but when I try to select one I get a message saying "Please check your subscription entitles you to view this channel on this box".
I have had multiroom for a long time and have never had this issue before.

Re: I have Sky Q with multi room and today am unable to access any channels on my second box.

oldfella — Tue, 15 Oct 2024 17:08:40 GMT

@Mike248 wrote:

On my second box all the normal channels are appearing on the TV guide screen, but when I try to select one I get a message saying "Please check your subscription entitles you to view this channel on this box".
I have had multiroom for a long time and have never had this issue before.

Hi @Mike248

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Re: I have Sky Q with multi room and today am unable to access any channels on my second box.

Mike248 — Wed, 16 Oct 2024 15:22:18 GMT

Hi old fella. I've tried all that, but no joy.
I've got an internet connection to my second box and all the channels are available on the Menu, but when I try to select one it keeps coming up wiith the same message about checking my subscription.

"Please check your subscription entitles you to view the channel on this box "

It's as if Sky has removed my multiroom subscription without notice, but I'm still paying for it.
many other thoughts?