topic Re: Missing channel 415 in Sky Q

Missing channel 415

barry520 — Tue, 15 Oct 2024 10:28:02 GMT

I can not receive channel 415 Sky sports racing. It tells me something is wrong with signal. This is wrong as all other channels are there. I have restarted & rebooted. Tried everything. I pay enough money to you guys

Re: Missing channel 415

Daniel0210 — Tue, 15 Oct 2024 10:51:03 GMT

@barry520

Not 'us guys'. We are customers like yourself.

If a message displays “no satellite signal” firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s likely to be a dish alignment issue so check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise with your building management company / landlord who will have their approved engineers to contact.

Remember, a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.

Re: Missing channel 415

barry520 — Tue, 15 Oct 2024 10:55:33 GMT

Thanks Daniel,

1st time on this. Wasn't sure who responds. No humans in sky anwering me. Thanks for your advice.