topic My sky Q box is starting to fail after 7 years. How do I arrange replacements? in Sky Q

My sky Q box is starting to fail after 7 years. How do I arrange replacements?

DBPE28 — Tue, 15 Oct 2024 08:33:07 GMT

My sky q box is broken after 7 years and I need to replace it. How do I do that? Have main box plus 2 minis

Re: My sky Q box is starting to fail after 7 years. How do I arrange replacements?

daveNOS — Tue, 15 Oct 2024 08:36:37 GMT

@DBPE28 You need to call Sky to request a replacement for faulty equipment.

Re: My sky Q box is starting to fail after 7 years. How do I arrange replacements?

Daniel0210 — Tue, 15 Oct 2024 09:00:27 GMT

@DBPE28

Whats wrong with the main Sky box?

If Sky agree to swap the box it may be via a doorstep box swap in that you disconnect the box prior to DPD delivering the replacement which you set up yourself. Remember to remove the viewing card from the old box before it disappears into a DPD van.

Re: My sky Q box is starting to fail after 7 years. How do I arrange replacements?

lettice — Tue, 15 Oct 2024 10:01:18 GMT

Might be worth telling us what you think is broken, before you consider a replacement.

Or,

If it is one of the problems below, follow the Sky Help advice to fix and if that does not fix some problems, you can order a replacement box online.

Not turning on?
https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-wont-turn-on/articles/sky-q-wont-turn-on

Hard drive or recording errors?

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-recordings-and-downloads/fix-a-problem-with-recordings/articles/fix-recording-problems-on-sky-q