https://helpforum.sky.com/t5/Sky-Q/New-sky-q-box-cannot-access-iBBC/m-p/4787004#M669635 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2705502">@Vals2017</a>&nbsp;wrote:<BR /> <P>Have a new sky q box and cannot access iBBC</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2705502">@Vals2017</a>&nbsp;</P> <P>First thing to do is a Software Update to make sure the box is on the latest Software.<BR />Home - settings - System info - Highlght Software version and then select Setup and then select Update this box with latest Software.<BR />Any Q box (including minis) may require a manual software update at times.<BR />For example a replacement Q box or mini or any box that is powered off when an update is released.<BR />However bear if mind that when you select Setup (in Setting - System info - Software version) the message received will always be update this box with the latest software even if the box is already on the latest version.<BR />Updating when already on the latest version achieves nothing and the box software is not refreshed.<BR />All Q boxes and minis should be on the same software version.<BR /><BR />See following links for latest Software versions and how to update Q software<BR /><A href="https://www.sky.com/help/articles/sky-software-updates" target="_blank">https://www.sky.com/help/articles/sky-software-updates</A><BR /><BR /><A href="https://www.sky.com/help/articles/updating-sky-box-software" target="_blank">https://www.sky.com/help/articles/updating-sky-box-software</A></P> Mon, 14 Oct 2024 18:21:29 GMT oldfella 2024-10-14T18:21:29Z https://helpforum.sky.com/t5/Sky-Q/New-sky-q-box-cannot-access-iBBC/m-p/4786996#M669634 <P>Have a new sky q box and cannot access iBBC</P> Mon, 14 Oct 2024 18:17:51 GMT https://helpforum.sky.com/t5/Sky-Q/New-sky-q-box-cannot-access-iBBC/m-p/4786996#M669634 Vals2017 2024-10-14T18:17:51Z https://helpforum.sky.com/t5/Sky-Q/New-sky-q-box-cannot-access-iBBC/m-p/4787004#M669635 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2705502">@Vals2017</a>&nbsp;wrote:<BR /> <P>Have a new sky q box and cannot access iBBC</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2705502">@Vals2017</a>&nbsp;</P> <P>First thing to do is a Software Update to make sure the box is on the latest Software.<BR />Home - settings - System info - Highlght Software version and then select Setup and then select Update this box with latest Software.<BR />Any Q box (including minis) may require a manual software update at times.<BR />For example a replacement Q box or mini or any box that is powered off when an update is released.<BR />However bear if mind that when you select Setup (in Setting - System info - Software version) the message received will always be update this box with the latest software even if the box is already on the latest version.<BR />Updating when already on the latest version achieves nothing and the box software is not refreshed.<BR />All Q boxes and minis should be on the same software version.<BR /><BR />See following links for latest Software versions and how to update Q software<BR /><A href="https://www.sky.com/help/articles/sky-software-updates" target="_blank">https://www.sky.com/help/articles/sky-software-updates</A><BR /><BR /><A href="https://www.sky.com/help/articles/updating-sky-box-software" target="_blank">https://www.sky.com/help/articles/updating-sky-box-software</A></P> Mon, 14 Oct 2024 18:21:29 GMT https://helpforum.sky.com/t5/Sky-Q/New-sky-q-box-cannot-access-iBBC/m-p/4787004#M669635 oldfella 2024-10-14T18:21:29Z