topic Re: Sky mini boxes disconnect at 10pm in Sky Q

Sky mini boxes disconnect at 10pm

graemes — Thu, 18 Jan 2024 22:14:50 GMT

Hi a random one. My sky mini boxes seem to have suddenly started disconnecting from my main Sky Q box at roughly 10pm every night. This started couple weeks ago and had been fine before then. Completely fine at other times so a bit strange. Anyone else had this? Any suggestions? Note no internet issues etc as everything else all good.

Re: Sky mini boxes disconnect at 10pm

Chodley — Fri, 19 Jan 2024 09:17:38 GMT

Long shot but it might be interference from an appliance coming on

Re: Sky mini boxes disconnect at 10pm

Laing1 — Fri, 19 Jan 2024 14:48:26 GMT

@graemes wrote:

Hi a random one. My sky mini boxes seem to have suddenly started disconnecting from my main Sky Q box at roughly 10pm every night. This started couple weeks ago and had been fine before then. Completely fine at other times so a bit strange. Anyone else had this? Any suggestions? Note no internet issues etc as everything else all good.

@graemes as per @Chodley do you have heating or anything on a timer set to come on or go off at that time

Re: Sky mini boxes disconnect at 10pm

graemes — Fri, 19 Jan 2024 22:11:21 GMT

No nothing comes at that time/in evening. Everything else in house is as it was. The sky Q and mini's were completely fine for last few years until 2 weeks ago. I've done full reset etc and still same issue.

Re: Sky mini boxes disconnect at 10pm

graemes — Fri, 19 Jan 2024 22:13:21 GMT

Nope nothing coming on. Seems to be every few years get a period where they start playing up for no reason. Hoping it settles back down as getting annoying

Re: Sky mini boxes disconnect at 10pm

Chodley — Sat, 20 Jan 2024 01:50:32 GMT

Someone on the first page of this thread had a similar problem. Don't know if they fixed it.

https://helpforum.sky.com/t5/Sky-Q/Mini-box-keeps-freezing-or-losing-signal/m-p/4418236#M600883

I gave up on wifi personally.

Re: Sky mini boxes disconnect at 10pm

Kelly1580 — Sat, 20 Jan 2024 22:46:23 GMT

This has been happening in my house, around 6pm-11pm router says everything is fine but sky q boxes say different and other devices in the house play up WiFi dropping in and out it's becoming really frustrating

Re: Sky mini boxes disconnect at 10pm

Rob208 — Wed, 11 Sep 2024 11:34:02 GMT

Hi, did you manage to solve this issue. My q mini boxes are doing the same thing at 10pm every night now and it's annoying. Other devices using the internet are ok so it can only be a sky related issue. I'm using sky fibre too so would have expected it to be a reliable connection to skys other devices.

Ive had sky q for over 10 years and have never had this issue before.

Re: Sky mini boxes disconnect at 10pm

Chodley — Wed, 11 Sep 2024 12:02:32 GMT

Do you have anything else in the house which comes on at that time? Boiler, shower, immersion heater etc?

Re: Sky mini boxes disconnect at 10pm

Anonymous — Sun, 13 Oct 2024 06:04:40 GMT

My answer is probably not your issue, but I thought it might be worth you checking. Have you checked in settings whether your main box is set to Active rather than Eco? To check, go to settings, select setup, then select preferences then change Eco to Active. This problem usually happens in the early hours of the morning. Eco is designed to save you money by switching off the main Skybox.

Re: Sky mini boxes disconnect at 10pm

Stuarty1910 — Mon, 19 Jan 2026 22:50:49 GMT

I have this exact same issue, did you ever get it resolved?