topic Re: error code MYSKY_1802 on sky glass in Sky Q

Mysky_1802 already subscribed . Tried reboot but no difference

Frank61 — Fri, 11 Oct 2024 14:08:47 GMT

I tried to watch sky cinema which I subscribe to, a message tells me to upgrade using the red button. Then message already subscribed and code MYSKY_1802 appears.

Re: Mysky_1802 already subscribed . Tried reboot but no difference

Jporch316 — Fri, 11 Oct 2024 23:09:58 GMT

@Frank61 wrote:
I tried to watch sky cinema which I subscribe to, a message tells me to upgrade using the red button. Then message already subscribed and code MYSKY_1802 appears.

Have you tried pulling the plug for a few minutes ? This clears some system glitches. Also it may be worthwhile rebooting your router.

if you have only recently added sky cinema it can take a few hours for the subscription to activate

Re: error code MYSKY_1802 on sky glass

Frank61 — Sat, 12 Oct 2024 08:07:52 GMT

No This isn't helping. I have skyQ and even when I start cinema on main home page there is a upgrade to cinema option

Re: error code MYSKY_1802 on sky glass

Jporch316 — Sat, 12 Oct 2024 08:34:59 GMT

@Frank61 wrote:
No This isn't helping. I have skyQ and even when I start cinema on main home page there is a upgrade to cinema option

@Frank61

You have posted in the sky glass / stream forum . You will need to start a new thread in the sky Q sub forum

Re: error code MYSKY_1802 on sky glass

lettice — Sat, 12 Oct 2024 09:01:14 GMT

@Jporch316 wrote:

@Frank61 wrote:

No This isn't helping. I have skyQ and even when I start cinema on main home page there is a upgrade to cinema option

@Frank61

You have posted in the sky glass / stream forum . You will need to start a new thread in the sky Q sub forum

@Jporch316 @Frank61

I've moved the above posts over to this new Sky Q thread.

Re: Mysky_1802 already subscribed . Tried reboot but no difference

Baz. — Sun, 13 Oct 2024 08:51:05 GMT

If you go to the sky cinema on the sky go app can you view films or do you get the message to upgrade on the movie channels. If you can view the films the signal may need to get sent to your viewing card again.

Re: Mysky_1802 already subscribed . Tried reboot but no difference

Frank61 — Sun, 13 Oct 2024 12:52:15 GMT

Thank you. Yes I can watch on my mobile sky go app. I will contact sky to send signal to viewing card. Thanks again

Re: Mysky_1802 already subscribed . Tried reboot but no difference

Baz. — Sun, 13 Oct 2024 13:04:56 GMT

I had the same issue with Sky sports till I got to someone that could send the signal to my card again