topic Re: Hi am a diamond member on sky vip and it’s offering paramount + free for a year I had to sign in Sky Q

Hi am a diamond member on sky vip and it’s offering paramount + free for a year I had to sign up

Lizannc — Thu, 19 Sep 2024 12:41:17 GMT

Hi am a diamond member in sky vip and in the app their was a a offer of paramount + free for a year so signed up and it's saying it's redeemed but can't get on to paramount they are saying I don't have a subscription but I do have an account phoned sky was moved from one person to anothe none from department s I wanted and their saying theirs no such offer on and trying to sell me movies Will attach a screen shot

Re: Hi am a diamond member on sky vip and it’s offering paramount + free for a year I had to sign

SKY1992bf — Thu, 19 Sep 2024 12:58:59 GMT

@Lizannc normally A subscription to sky cinema is a prerequisite to getting free paramount plus

Re: Hi am a diamond member on sky vip and it’s offering paramount + free for a year I had to sign

Lizannc — Thu, 19 Sep 2024 13:05:46 GMT

Normally but this is just for paramount you have to subscribe to paramount and put in bank details and the year is free

Re: Hi am a diamond member on sky vip and it’s offering paramount + free for a year I had to sign

Nicssky — Fri, 20 Sep 2024 19:13:37 GMT

I'm having the same problem. It wouldn't accept my debit card so I chose PayPal. Was told to close the browser window after putting through the PayPal then cycled back to the beginning again !

Re: Hi am a diamond member on sky vip and it’s offering paramount + free for a year I had to sign

Lizannc — Fri, 20 Sep 2024 19:52:35 GMT

I'll try that but no help at all from sky was basically in no uncertain terms from 3 different people that deal wasn't on my vip account and just tried to sell me cinema fed up going on to sky and all they do is try to sell you glass or something been a customer for 20 yrs seriously thinking of cancelling it

Re: Hi am a diamond member on sky vip and it’s offering paramount + free for a year I had to sign

Mekhi123 — Wed, 02 Oct 2024 16:08:49 GMT

Hi @Lizannc , I've had the same issue....did you manage to find a solution?

Re: Hi am a diamond member on sky vip and it’s offering paramount + free for a year I had to sign

Anonymous — Wed, 09 Oct 2024 18:16:50 GMT

I've had the same issue. Sky staff insist it's linked to Cinema but the offer definitely doesn't say that. Normal struggle trying to get to speak to Sky staff who are usually clueless . Pretty annoyed tbh. Sky don't seem to value their loyal customers (23years). Seriously considering leaving.

Re: Hi am a diamond member on sky vip and it’s offering paramount + free for a year I had to sign

Lizannc — Wed, 09 Oct 2024 19:02:32 GMT

Hi I went on to cancellation and told them I wanted to cancel they sorted it out for me told them I didn't want to speak to sales people I wanted customer service people

Re: Hi am a diamond member on sky vip and it’s offering paramount + free for a year I had to sign

Mekhi123 — Thu, 10 Oct 2024 10:32:13 GMT

I ended up liasing with Paramount+ directly, who were very quick to respond, and as of today, just resolved my issue successfully. It may be worth going through them rather than Sky?

Re: Hi am a diamond member on sky vip and it’s offering paramount + free for a year I had to sign

Frank1962 — Fri, 11 Oct 2024 16:00:25 GMT

Not if you are a diamond member, I have free Paramount Plus without Cinema.

Re: Hi am a diamond member on sky vip and it’s offering paramount + free for a year I had to sign

Frank1962 — Fri, 11 Oct 2024 16:02:59 GMT

I had a similar problem, I started the process in the browser in the Sky app and after putting in the bank details it doesn't complete. I used the normal browser on my phone instead and this worked, but it was a few months agou and I can't quite remember all the details.

Re: Hi am a diamond member on sky vip and it’s offering paramount + free for a year I had to sign

John38 — Mon, 24 Mar 2025 19:49:39 GMT

I too have that signed up and nothing. Telephoned Sky and I too was passed about with the result that someone would call me back and they never have. Yet another disappointment from Sky advisors. For a company dealing in communication there appears to be a lack of it with regards to the paying custome issues.

Re: Hi am a diamond member on sky vip and it’s offering paramount + free for a year I had to sign

Chodley — Tue, 25 Mar 2025 07:54:12 GMT

@John38 wrote:
I too have that signed up and nothing. Telephoned Sky and I too was passed about with the result that someone would call me back and they never have. Yet another disappointment from Sky advisors. For a company dealing in communication there appears to be a lack of it with regards to the paying custome issues.

Did you read the post above which said Paramount sorted it for someone?