topic Re: Sky Q 2TB crashing in Sky Q

Sky Q 2TB crashing

drhex — Thu, 10 Oct 2024 13:03:03 GMT

Hi,

box worked fine for many years and started crashing two months back, usually from standby. sky sent a new (used) box which does the same thing. Left it running overnight to return to a frozen picture.

Is there an overarching issue with boxes currently?

Thanks,

Florian

Re: Sky Q 2TB crashing

JibbaJoy — Thu, 10 Oct 2024 15:06:19 GMT

Hi @drhex , what version of the Q box do you currently have?

Re: Sky Q 2TB crashing

drhex — Thu, 10 Oct 2024 15:55:57 GMT

HW is 32B12D

Re: Sky Q 2TB crashing

JibbaJoy — Thu, 10 Oct 2024 16:38:22 GMT

That's a 2nd generation box. The only one I had trouble with lockups was on a 1st gen box.

Might be worth checking the sat connections are are good and sat signal OK and that the box has the latest software. If you have any mini boxes make sure they are all on the same software version.

Re: Sky Q 2TB crashing

drhex — Thu, 10 Oct 2024 17:02:51 GMT

Did update the software on this one as well as the one mini I use. No change. Is it possible for the mini to crash the Q box? As I have another one on the shelf which I could swap in to see if that makes a difference?

Re: Sky Q 2TB crashing

JibbaJoy — Thu, 10 Oct 2024 17:34:26 GMT

Not sure but worth giving it a go

Re: Sky Q 2TB crashing

drhex — Fri, 11 Oct 2024 13:25:47 GMT

OK, will turn the mini off to see if that makes a difference first.

Re: Sky Q 2TB crashing

drhex — Fri, 11 Oct 2024 14:42:37 GMT

Hmmm, survived the night for once. Assume there is no way to get at the logs on the box?